Customer Journey Expert

il y a 4 semaines


SaintMichelsurOrge, Île-de-France ING Temps plein
Customer Journey Expert

Are you passionate about delivering exceptional customer experiences? Do you have a talent for taking on new challenges and making them happen? We're looking for a Customer Journey Expert to join our Assisted Channels tribe at ING.

Key Responsibilities:

  • Take ownership of CRM capabilities in our Digital Handling platform
  • Develop a scalable tool for managing service requests, complaints, lead management, and appointment booking
  • Collaborate closely with IT teams, IT architects, developers, and users of the CRM capabilities

We Look For:

  • Strong work experience as a Business Analyst and/or in product/service/project management
  • Solid experience in Business to IT delivery
  • Solid understanding of the ING IT landscape
  • Excellent stakeholder management skills
  • Effective communication skills
  • An excellent level of English
  • A Master's Degree

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