Customer Journey Expert
il y a 4 semaines
Are you passionate about delivering exceptional customer experiences? Do you have a talent for taking on new challenges and making them happen? We're looking for a Customer Journey Expert to join our Assisted Channels tribe at ING.
Key Responsibilities:
- Take ownership of CRM capabilities in our Digital Handling platform
- Develop a scalable tool for managing service requests, complaints, lead management, and appointment booking
- Collaborate closely with IT teams, IT architects, developers, and users of the CRM capabilities
We Look For:
- Strong work experience as a Business Analyst and/or in product/service/project management
- Solid experience in Business to IT delivery
- Solid understanding of the ING IT landscape
- Excellent stakeholder management skills
- Effective communication skills
- An excellent level of English
- A Master's Degree
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