Client Adoption and Retention Specialist
il y a 4 semaines
We are seeking a Client Adoption and Retention Specialist to join our team at UpSlide. As a key member of our Customer Success team, you will be responsible for ensuring our clients achieve their goals and objectives through the effective use of our software.
Key Responsibilities:
- Manage a portfolio of internal and client projects
- Oversee escalations for assigned accounts
- Monitor the evolution of the assigned portfolio
- Foresee risks in projects/initiatives and be prepared to mitigate these risks
- Track margins, active ARR, deliverables, invoicing milestones, and change requests
- Maintain a detailed understanding of products and services, assist clients with questions, and proactively suggest the best products for their needs
- Lead business reviews and introduce your client to new features relevant to their use case
- Organize webinars to train your clients on specific features
- Assist in creating training courses and educational materials for our clients
- Promote an energetic fan base for our product amongst our biggest clients and locate brand ambassadors to share UpSlide's benefits and value
- Collaborate with Account Managers to identify opportunities for growth
Requirements:
- One or two + years of experience in customer success/customer service or a related field
- A client-centric mindset
- Excellent written and verbal communication skills in French (90% of the job is in French)
- Good written and verbal communication skills in English (minimum C1)
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Interest in leveraging data, analytics, and automation to drive ROI
- Exceptional ability to communicate and foster positive business relationships
- An eye for detail
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