Technical Support Analyst

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France Nexans Temps plein

Start a successful career with Nexans as a Support Analyst in La Défense

In this position, the Support Analyst will work under the Headquarter & Regional IT manager and provide support in the maintenance and management of the Nexans assets repository within a European team.

He will support the apprentice in the acquisition of a real professional experience, helping him to evaluate and put into action his theoretical knowledge within a team.

Key Responsibilities:

  • Prepare and install hardware and/or software for computer systems and networks
  • Diagnose and correct malfunctions described by users
  • Carry out the integration of new components in compliance with norms and standards
  • Follow up on incidents
  • Write documentation for users
  • Assist/train users
  • Build up knowledge bases of incidents
  • Ensure the management of the assets

Expected Results:

  • Ability to apprehend a situation, find a solution, by an adapted, effective, and intellectual approach to solve a problem
  • Ability to organize with rigor, seek quality of achievements, ensure conformity with a procedure, operating mode: sense of detail, precision
  • Ability to control and adapt reactions in a professional environment

Requirements:

  • Minimum of 5 years' experience in supporting IT expert solutions and VIP support
  • Fluent English (high level of both spoken and written English)

Why Work with Us?

  • Professional and personal development opportunities
  • Interesting and varied work in an international, dynamic, and multidisciplinary environment
  • Competitive terms and working conditions

Boosted by a clear talent development strategy, you can go a long way if you are motivated, mobile, and driven by the same values as us. We build people that build business.


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