Technical Support Analyst
il y a 3 semaines
Start a successful career with Nexans as a Support Analyst in La Défense
In this position, the Support Analyst will work under the Headquarter & Regional IT manager and provide support in the maintenance and management of the Nexans assets repository within a European team.
He will support the apprentice in the acquisition of a real professional experience, helping him to evaluate and put into action his theoretical knowledge within a team.
Key Responsibilities:
- Prepare and install hardware and/or software for computer systems and networks
- Diagnose and correct malfunctions described by users
- Carry out the integration of new components in compliance with norms and standards
- Follow up on incidents
- Write documentation for users
- Assist/train users
- Build up knowledge bases of incidents
- Ensure the management of the assets
Expected Results:
- Ability to apprehend a situation, find a solution, by an adapted, effective, and intellectual approach to solve a problem
- Ability to organize with rigor, seek quality of achievements, ensure conformity with a procedure, operating mode: sense of detail, precision
- Ability to control and adapt reactions in a professional environment
Requirements:
- Minimum of 5 years' experience in supporting IT expert solutions and VIP support
- Fluent English (high level of both spoken and written English)
Why Work with Us?
- Professional and personal development opportunities
- Interesting and varied work in an international, dynamic, and multidisciplinary environment
- Competitive terms and working conditions
Boosted by a clear talent development strategy, you can go a long way if you are motivated, mobile, and driven by the same values as us. We build people that build business.
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