Technical Service Desk Director
il y a 8 heures
At ACCOR, we offer a unique opportunity to lead our IT Service Desk team and drive excellence in service delivery.
Key Responsibilities:- Oversee the IT Service Desk function, ensuring seamless support for users across the region.
- Establish and enhance IT service desk processes, standards, and policies to drive ongoing service improvement.
- Effectively manage the Service Desk teams, including recruitment, mentoring, training, target setting, and performance assessment.
- Ambassadorship for IT, providing effective communication on IT matters and building relationships with other teams.
- Own the Incident, Problem, Change, and Escalation processes, meeting service level agreements.
- 3+ years of experience within the IT Service Desk/Help Desk of a large enterprise.
- Excellent knowledge of IT/Technology Infrastructure Design and Planning.
- Expertise in IT security management and service operations.
$85,000 - $110,000 per annum, depending on location and experience.
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