Help Desk Administrator

il y a 13 heures

Lyon Troisième Arrondissement, France Birlasoft Temps plein
About Birlasoft Ltd.

Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses.

As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,500+ professionals, is committed to continuing the Group's 161-year heritage of building sustainable communities.

Job Purpose

User support, installation and configuration of Windows and Mac OS environments, keeping hardware systems up to date, guaranteeing their functionality and digital business continuity.

Main Responsibilities
  • Help desk and users' support
  • Typical activities include but not limited to IT ticketing system management (Fresh Service tool used currently and ServiceNow in future)
  • Prioritizing and managing many open cases at one time
  • Onboarding end users
  • VIP support
  • Global digital meeting support
  • Meeting rooms support & video conferencing administration
  • Rapidly establishing a good working relationship with all other professionals
  • Provision and administer Laptops, Mobile devices, user & mailbox & M365
  • Software and hardware installations and procurement
  • Stock level management
  • Printer/Print service management
  • Vendor liaison to procure assets / laptops & mobiles, SIM cards
  • Administer the purchase requisition process to have a PO raised to vendors to procure assets
  • Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch)
  • Server room management
  • Basic networking skills
Key Performance Indicators
  • Guarantee the availability of services without fault
  • Manage accidents with rationality and competence
  • Find solutions quickly to solve problems
  • Prioritize project management
  • Ability to find or learn new solutions
Ideal Background
  • Technical degree in computer science is a plus
  • ~1 to 3 (indicatively) years of experience in management and support of a company's digital environment
  • ~ Knowledge, even if not professional, of programming languages
  • ~ Knowledge, even if not professional, of IoT environments
  • ~ MS certifications on client environment is a plus
  • ~ Mac OS management and use experience is a plus

  • Help Desk Administrator

    il y a 12 heures

    Lyon Troisième Arrondissement, France Birlasoft Temps plein

    About Birlasoft Ltd.Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses.As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its...

  • Help Desk Technician

    il y a 7 jours

    Lyon, France Birlasoft Temps plein

    About Birlasoft Ltd.Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its...

  • Help Desk Technician

    il y a 1 semaine

    Lyon, Rhône, France Birlasoft Temps plein

    About Birlasoft Ltd.Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its...

  • Help Desk Technician

    il y a 1 semaine

    Lyon, France Birlasoft Temps plein

    About Birlasoft Ltd. Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group , Birlasoft...

  • Help Desk Technician

    il y a 7 jours

    Lyon, France Birlasoft Temps plein

    About Birlasoft Ltd. Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group , Birlasoft...

  • Help Desk Technician

    il y a 7 jours

    Lyon, France Birlasoft Temps plein

    About Birlasoft Ltd.Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its...

  • Technicien Support Help Desk en CDI H/F

    il y a 3 semaines

    Lyon, Auvergne-Rhône-Alpes, France Consort Group Temps plein

    **Mission**Nous recherchons un Technicien Support Help Desk pour rejoindre notre équipe à Lyon.**Compétences techniques requises**• Aisance dans l'environnement Windows (W10, W11, Office, navigateur web)• Compétences en résolution d'incidents et en communication avec les utilisateurs• Capacité à rédiger des modes opératoires, des supports de...

  • Technicien Support Help Desk en CDI H/F

    il y a 3 semaines

    Lyon, Auvergne-Rhône-Alpes, France Consort Group Temps plein

    **Mission**Nous recherchons un Technicien Support Help Desk pour rejoindre notre équipe à Lyon.**Compétences techniques requises**• Aisance dans l'environnement Windows (W10, W11, Office, navigateur web)• Compétences en résolution d'incidents et en communication avec les utilisateurs• Capacité à rédiger des modes opératoires, des supports de...

  • Help Desk Technician/ Desktop Support

    Il y a 4 mois

    Lyon, France Kryptos Technologies limited Temps plein

    Tasks HELPDESK TECHNICIAN/ DESKTOP SUPPORT LYON,FRANCE Permanent ( onsite role) **Responsibilities**: Help desk and users’ support. - Typical activities include but not limited to IT ticketing system management (FreshService tool used currently and ServiceNow in future) - Prioritizing and managing many open cases at one time. - Onboarding end users -...

  • Front Desk Administrator

    Il y a 2 mois

    Lyon, France ARCHIMED Temps plein

    About ARCHIMEDWith offices in Europe, North America and Asia, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to healthcare businesses. Prioritized areas of focus include Biopharma...

  • Front Desk Administrator

    il y a 4 semaines

    Lyon, France ARCHIMED Temps plein

    About ARCHIMEDWith offices in Europe, North America and Asia, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to healthcare businesses. Prioritized areas of focus include Biopharma...

  • Lead System Administrator

    Il y a 4 mois

    Lyon, France Altair Engineering Temps plein

    **Transforming the Future with the Convergence of Simulation and Data** **Lead System Administrator** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...

  • Lead System Administrator

    Il y a 4 mois

    Lyon, France Altair Engineering Temps plein

    **Transforming the Future with the Convergence of Simulation and Data** **Lead System Administrator** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...

  • Technical Lead System Administrator

    Il y a 3 mois

    Lyon, France Altair Engineering Temps plein

    **Transforming the Future with the Convergence of Simulation and Data** **Technical Lead System Administrator** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...

  • Technical Lead System Administrator

    Il y a 3 mois

    Lyon, France Altair Engineering Temps plein

    **Transforming the Future with the Convergence of Simulation and Data** **Technical Lead System Administrator** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...

  • Technician Service Desk Administrator

    il y a 3 semaines

    Lyon, France Premier Group Recruitment Temps plein

    THIS IS NOT A REMOTE JOB. PLEASE ONLY APPLY IF YOU CAN TRAVEL AND WORK IN FRANCE*** Job Title: IT Support Technician Duration: 3 month contract (possibility of an extension) Location: Multiple locations across France starting with Lyon French Speaking Required Driving licence required We have partnered with a large retailer in Europe, as they...

  • Technician Service Desk Administrator

    il y a 3 semaines

    Lyon, France Premier Group Recruitment Temps plein

    THIS IS NOT A REMOTE JOB. PLEASE ONLY APPLY IF YOU CAN TRAVEL AND WORK IN FRANCE*** Job Title: IT Support Technician Duration: 3 month contract (possibility of an extension) Location: Multiple locations across France starting with Lyon French Speaking Required Driving licence required We have partnered with a large retailer in Europe, as they...

  • Technicien informatique

    il y a 4 semaines

    Lyon, France Domino RH Temps plein

    Domino RH est à la recherche pour l'un de ses clients, d'un Technicien Help Desk (H/F) prêt à rejoindre une équipe dynamique et innovante à Lyon 3.En tant que technicien Help Desk, vous serez en première ligne pour fournir un soutien technique de qualité à nos utilisateurs. Vous serez en charge du support hotline pour le poste de travail et les...

  • Technicien support hotline H/F

    il y a 3 semaines

    Lyon, Auvergne-Rhône-Alpes, France Consort Group Temps plein

    **Mission**Notre agence lyonnaise recherche un Technicien support hotline F/H pour notre client situé à Lyon.**Compétences requises**Aisance dans l'environnement WINDOWS (W10, W11, Office, navigateur web...)Connaissance d'outils et de méthodes de help-desk (ITASM, SCCM ou équivalent...)**Profil**Expérience : entre 1 et 3 ansSalaire : – 26...

  • Alternance Sales administrator

    il y a 2 semaines

    Lyon, France Witivio - AI Solutions for Microsoft Teams Temps plein

    We're now on the hunt for a dynamic, energetic Sales Specialist to join our expanding sales team. &##Take responsibility for the qualification of incoming leads generated by our sales machine &##127919; Help develop and present new ideas to expand our core offering, increase sales, and boost company revenue &##128161;&##Language: Ideally English C2 and B2...