Global End User Support Leader

il y a 4 semaines


Paris, Île-de-France CEVA Logistics Temps plein
Global End User Support Leader

Ceva Animal Health is seeking a highly skilled and experienced Global End User Support Leader to join our team. As a key member of our IT organization, you will be responsible for leading the End User Support team and ensuring that our global users receive exceptional support and service.

Key Responsibilities:

  • Lead the End User Support team to deliver high-quality support services to our global users.
  • Develop and implement a global support strategy that aligns with our business objectives.
  • Collaborate with cross-functional teams to ensure seamless support delivery.
  • Manage and optimize our IT service management processes to improve efficiency and effectiveness.
  • Ensure that our IT infrastructure and tools are aligned with our business needs.

Requirements:

  • 10+ years of experience in End User Support, with a strong background in IT service management.
  • Proven track record of leading high-performing teams and delivering exceptional results.
  • Strong analytical and problem-solving skills, with the ability to think critically and strategically.
  • Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
  • Proficient in IT service management tools and technologies, including Ivanti.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A chance to work with a global team and contribute to our company's success.

Ceva Animal Health is an equal opportunities employer and welcomes applications from diverse candidates.


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