Global End User Support Leader
il y a 4 semaines
Ceva Animal Health is seeking a highly skilled and experienced Global End User Support Leader to join our team. As a key member of our IT organization, you will be responsible for leading the End User Support team and ensuring that our global users receive exceptional support and service.
Key Responsibilities:
- Lead the End User Support team to deliver high-quality support services to our global users.
- Develop and implement a global support strategy that aligns with our business objectives.
- Collaborate with cross-functional teams to ensure seamless support delivery.
- Manage and optimize our IT service management processes to improve efficiency and effectiveness.
- Ensure that our IT infrastructure and tools are aligned with our business needs.
Requirements:
- 10+ years of experience in End User Support, with a strong background in IT service management.
- Proven track record of leading high-performing teams and delivering exceptional results.
- Strong analytical and problem-solving skills, with the ability to think critically and strategically.
- Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
- Proficient in IT service management tools and technologies, including Ivanti.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A chance to work with a global team and contribute to our company's success.
Ceva Animal Health is an equal opportunities employer and welcomes applications from diverse candidates.
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