Banquet Operations Manager
il y a 4 semaines
Accommodation and Event Manager
At Accor, we are committed to delivering exceptional hospitality experiences to our guests. As an Accommodation and Event Manager, you will play a key role in ensuring that our events and banquets are executed flawlessly.
Key Responsibilities:
- Take charge of banquet event operations, ensuring that all logistical aspects are well-planned and executed.
- Conduct daily briefings with the team to ensure that all pertinent information is well-received.
- Attend pre-function meetings with event organizers, disseminating information and changes to colleagues and relevant departments.
- Ensure setup is in accordance with guests' requirements, based on the Banquet Event Order or Change Log.
- Communicate regularly with team members regarding guest feedback, satisfaction, and dissatisfaction received.
- Ensure that team members with direct guest contact possess good product knowledge.
- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations.
- Check and ensure that all operating supplies are well-stocked and sufficient to run operations.
- Plan the manning allocation/work assignment per Banquet event.
- Implement appropriate and effective measures to keep costs and expenses within budget.
- Supervise the maintenance of service standards during banquet service operations.
- Engage and obtain guests' feedback during operations to ensure satisfaction.
- Handle guests' complaints and comments tactfully and efficiently.
Requirements:
- Diploma in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Minimum 2 years of relevant experience in a similar capacity.
- Excellent reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Working knowledge of MS Excel, Word, & PowerPoint.
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