Watermarking Support Engineer

Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

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Job Details

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Kantar Media is seeking a Support Engineer to join our offices based in Rennes.

Roles:
- To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology):
- To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.- To follow up issues through ticketing tool through permanent dialog with customers.- To support customers for the installation and the maintenance of their systems.- To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.- To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems.- To support presales activity trough technical advices when it is necessary.- Support activities require to travel abroad from time to time.

Experience and technical skills:- Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer.

Technical skills:
- Virtualized environment experience (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,.)- Experience in system administration with Linux (Debian/Redhat/Centos)- Knowledge of network protocols basics (routing, tunneling, ) and network issues debugging experience- Nice to have skills- Audio technologies experience and Basic Audio analysis (Audacity tools)-
- Audio interfaces knowledge (sound cards, audio interface), professional TV tuners-
- Script shell experience with Python in Linux environment-
- System monitoring tools knowledge like Zabbix Personal skills- Good written and fluent oral communication in English- Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances- Team spirit oriented within an international and multi-cultural organization- Highly organized and able to manage concurrent requests from customers- Issue analysis oriented and technically rigorous- Autonomous to investigate on complex issues and to manage corrective actions

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Country

France

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.