inbound supervisor/teamleader

Inbound Supervisor/Team Leader

Company:** , Inc.

Job Summary

The Inbound Supervisor/Team Leader will be responsible for overseeing and optimizing daily inbound logistics operations, leading a team of associates to ensure efficient and accurate processing of incoming goods within 's warehouse facilities.

Job Responsibilities

• Lead, motivate, train, and manage a team of inbound associates, fostering a productive and positive work environment.
• Supervise all inbound activities, including receiving, unloading, sorting, put-away, and quality control of incoming shipments.
• Ensure adherence to all safety protocols, company policies, and standard operating procedures (SOPs) within the inbound department.
• Monitor and manage team performance, including productivity metrics, quality standards, and attendance, providing regular feedback and conducting performance reviews.
• Identify and implement process improvements to enhance efficiency, reduce errors, and optimize inbound workflow.
• Collaborate with other departments (e.g., outbound, inventory management, transportation) to ensure seamless flow of goods and resolve operational issues.
• Handle and resolve escalated issues related to inbound operations, including damaged goods, discrepancies, and associate concerns.
• Maintain accurate records of inbound activities, including receiving logs, discrepancy reports, and team performance data.
• Operate and oversee the use of warehouse equipment, such as forklifts, pallet jacks, and scanning devices, ensuring proper and safe operation.
• Assist in scheduling and resource allocation to meet daily operational demands and fluctuating volumes.

Job Qualifications

• High school diploma or equivalent; a Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred.
• 2+ years of experience in a supervisory or team leader role within a fast-paced warehouse or logistics environment, specifically in inbound operations.
• Proven ability to lead, motivate, and develop a team of warehouse associates.
• Strong understanding of warehouse management systems (WMS) and inventory control principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a dynamic and high-pressure environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to operate various material handling equipment (e.g., forklift, pallet jack) with certification preferred.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• Physical ability to lift and move packages up to 50 pounds regularly and stand for extended periods.

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. 's business has expanded across retail, technology, logistics, health, industrials, property development and international business. is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, continues to expand in markets where our competitive strengths shine. Currently, 's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. "JoyLogistics" and "JoyExpress" are JINGDONG Logistics' international business brands.