Customer Success Manager EMEA

il y a 5 jours

Bordeaux, Nouvelle-Aquitaine, France ecosio Temps plein

Company Description
ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

Our brand slogan is
Connections That Work
as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

Job Description
You'll connect with the role if you enjoy...

  • strategically developing existing customers by establishing long-term business relationships and identifying opportunities for up- and cross-selling
  • managing your own portfolio of clients making sure they get the most value out of our solution
  • listening to your customers and communicating their feedback to ensure our products and services meet their needs
  • planning and execution of customer experience activities such as surveys, interviews and webinars
  • execution of sales campaigns in close cooperation with marketing & business development
  • attending events and exhibitions to meet with ecosio customers

Qualifications
To connect with ecosio it is important to have…

  • experience in B2B SaaS sales
  • English language skills on a native / C2 level AND another European language at a native / C2 level. Our preferences are French, Spanish and/or Italian.
  • experience working with a portfolio of existing customers
  • experience with cross- and up-selling

And nice to have...

  • ERP/EDI/E-invoicing experience
  • previous working experience at a growing SaaS scale up

Additional Information

By connecting with us you will experience...

  • Our remote-first culture lets you work remotely from one of our designated countries
  • Flexible working hours to suit your schedule and priorities
  • Annual personal development budget to invest in conferences, courses, or career coaching
  • Home office allowance to create a workspace that fits your needs
  • Regular events and trips to connect, celebrate, and have fun with the team
  • Workations of up to 90 days per year within the EU, combining travel and productivity
  • Wellbeing support, including mental health resources and employee assistance programs
  • Additional country-specific benefits based on your location

Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you.

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking
HERE
.

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