Senior Customer Success Manager

About HowGood

HowGood is a sustainability research company and SaaS platform powering large-scale product footprinting and holistic sustainability assessment for the food industry. HowGood's database of more than 90,000 agricultural emission factors is the largest in the world, enabling accurate measurement of environmental and social impact across the food and beverage supply chain. Working with leading brands, suppliers, retailers and foodservice providers, HowGood supports climate reporting, supply chain decarbonization, and green claims to drive a more sustainable and regenerative food system. 

About the Role

HowGood is seeking a Senior Customer Success Manager based in Europe to lead and grow strategic relationships with enterprise customers across the global food system—including brands, retailers, manufacturers, and upstream suppliers—across EMEA and APAC. You'll manage a portfolio of 15–20 complex, enterprise accounts, driving adoption, retention, and measurable business value across sustainability, sourcing, R&D, and reporting teams.

In this role, you'll act as a trusted advisor to senior stakeholders, partnering closely with our European Sales team and our Data, Research, and Product organizations to guide customers through onboarding, implementation, and long-term platform expansion. You'll help customers operationalize sustainability data within their core workflows, ensuring HowGood becomes embedded in how decisions are made across the value chain.

This is a highly strategic, hands-on enterprise CS role. You'll navigate multi-stakeholder organizations, support customers through complex supply-chain transformation initiatives, and directly shape HowGood's customer engagement model as we scale a global SaaS platform serving the food system end to end.

• Serve as the primary owner of customer outcomes for a portfolio of enterprise and SMB accounts across EMEA and APAC
• Translate customer goals into structured success plans with clear milestones and value metrics
• Guide customers through complex, multi-stakeholder implementations and ongoing program evolution
• Surface risks, unblock challenges, and proactively course-correct to protect retention and expansion
• Partner with Sales on renewal readiness, expansion opportunities, and strategic account planning
• Synthesize customer feedback and usage patterns into actionable insights for Product, Data, and Research teams
• Maintain strong operational hygiene across CRM and internal tracking tools
• Contribute to scalable CS processes, playbooks, and best practices as the team grows

• Enterprise Customer Success experience in SaaS or data platforms, managing complex accounts
• Strong stakeholder management skills, including executive-level relationship building
• Systems thinking and strategic problem-solving across interconnected business functions
• Comfort working with data (basic analytics, spreadsheets, interpreting insights)
• Excellent written and verbal communication in English; additional European languages strongly preferred
• High organizational rigor: prioritization, documentation, and program management
• Change management and enablement skills in ambiguous, evolving environments
• Curiosity and learning mindset, especially around sustainability, food systems, or supply chains
• Experience with CRM and project management tools (e.g., Salesforce, , etc)

HowGood is an Equal Opportunity Employer. We aim to employ people who reflect the diverse nature of society and encourage candidates from all backgrounds to apply. We seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.