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Project Manager
Il y a 4 mois
AXA Group Operations is the IT solutions and business consulting provider of AXA Group, one of the world's leading insurance and financial protection companies.
Working for the different companies of the AXA group, AXA GO has a worldwide action field with offices in several countries across the globe.
Within AXA Group Operations, the job holder will be reporting to the Manager of the “Investment Accounting & FBPM Design Authority” team located in Paris and will work on :
Investment Accounting Product - AXA SAP platform - which is providing Investment Accounting services to AXA entities FBPM Product - based on Appian low code technology - which manages the life cycle of Financial workflows and optimize business processesThe Business Expert provides solution support to Local Finance teams as part of a team located in 10 European countries, Japan, Hong Kong, Philipinnes, Indonesia and US. The Business Expert will be the main point of contact for the assigned country(ies) and will address topics from all countries for her/his domain.
In parralel, he works closely with the SAP Solution Center who is accountable for the service delivery to the shared AXA SAP platform. SAP Solution center is a shared pool of resources with skills in SAP Financial modules delivering Maintenance Services, Small Changes and Product evolution.
JOB RESPONSIBILITIES
1 - Provide Local Support to users
User assistance: Questions and answers, ad hoc requests Incidents: First level of diagnosis and coordination of local investigations (Other systems, Local IT, SME, AXA TECH….) checking the right severity levels and challenge them if needed. Small changes: Gather local requests, check severity levels, assess solution impacts and sizing, core and standard alternatives, contribute to review committees and lead qualification committees2 - Administrate local Portfolio and ticketing tool (Silva), track outputs and resolutions
Support user to raise incidents and small changes in Silva with the required detailed description and quality, address questions & answers Track Silva tickets until their resolution and communicate back to the users on resolution actions Mobilize and support business for them to perform UAT and close the tickets. Contribute to weekly meetings with production daily activities (LOA) Service Management team to review status, update plans and update priorities. Participate in the Service LOA Committees, as well as in the ad hoc meetings required Support Central business (PBRC) and local (Countries) users on the closings3 - Deliver the functional design of the local features and requirements
Liaise with Finance representatives (Process Owners mainly) Get support from Central Demand/Supply teams in Lisbon with Solution Expertise4 - Contribute to small change deployments
Coordinate gathering of requirements and local impacts analysis Support performance of Solution test or UAT (communication, tests plans, test data) Update training materials and review local usage5 – Project Management
Manage the project with governance organization and lead, budget monitoring, planning follow-up and milestone alignment Bring expert knowledge on Business side Coordinate gathering of requirements and local impacts analysis Support performance of Solution test or UAT (communication, tests plans, test data) Update training materials and review local usageYour Profile
JOB QUALIFICATIONS
Technical Skills
Business Analysis or Business Support around Application Maintenance (Demand) experience Capability to develop knowledge around an IT solution to interact with Development team for example Knowledge on Financial Instruments, Asset servicing, Data Management or on Local Investment Accounting and IFRS Investment Accounting and Reporting as this is the scope of the SHIP platform and needed to interact efficiently with business counterparts Project Management Change ManagementNon-technical skills
Ability to work in complex environments (multi-cultural/multi-country/geographically distributed team) Ability to anticipate issues and react promptly Excellent Communication skills Ability to take ownership of problems and issues, and manage to resolution Ability to work effectively with business partners, challenging when appropriate to give the best solution/results Ability to work in a distributed delivery model, with near and offshore teamsExperienced required
Experience in SAP Financial Asset Management is a plus Experience of LOA service delivery in BAU mode for solution implemented in several countries is a plus. Hands-on LOA experience in IT services, consulting or in IT department of a large international company is a plus Knowledge on APPIAN is a plus.Languages
English Fluent French FluentAbout AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entitiesWhat We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
