Customer Experience – Manager Conseil
Il y a 4 mois
Profil recherché
Paris ou Genève En cours Formations BAC +4/5 (école d'ingénieur, école de commerce, université…). Langue Vous avez pour habitude de collaborer avec des équipes établies à l’étranger ; votre anglais est courant. Mobilité Déplacements à l’international à prendre en considération. Compétences Vous connaissez une ou plusieurs solutions CRM (Salesforce, Microsoft Dynamics, Adobe, …) et vous disposez d’une expérience significative de plus de 10 ans, sur des missions similaires acquise au sein d’un cabinet de conseil ou d’une ESN. Vous avez déjà piloté des projets d’envergure dans le domaine de la Customer Experience. Enfin, vous avez d’excellentes qualités de communication et relationnelles, votre leadership vous amène à partager votre expertise et à aider de jeunes consultants à s’épanouir, vous savez détecter de nouveaux besoins et fidéliser vos clients.
Poste & responsabilités
Contexte mission :
En tant que manager orienté.e Customer Experience, vous accompagnerez des acteurs majeurs du secteur du Luxe et du Retail à mettre leurs clients au cœur de leur stratégie.
Au-delà des missions chez nos clients, vous serez également amené à participer activement au développement du cabinet au travers de la promotion des offres, de l’animation de la communauté Customer Experience, ou encore des évènements internes.
Si vous êtes à l’aise quand on vous parle d’outils CRM, de ciblage, segmentation, triggers, modèle de données, journey builder, etc.
Si vous souhaitez intervenir sur des problématiques variées :
Stratégie omni-canale, modèles économiques et ROI Refonte de programmes de fidélité Définition des offres de parcours Client Définition de programme relationnel multicanal Veille concurrentielle constante des tendances et enjeux CX Optimisation et efficacité des processus (Gestion de campagnes marketing) Mise en œuvre de programme de Customer Feedback ManagementEt que les missions suivantes vous passionnent :
Pilotage de projets Accompagnement au changement métiers ou technologiques Définition de la roadmap projets, pilotage du budget, principes de gouvernance Gestion des avant-ventes : rédaction de proposition commerciale, soutenance, négociation de contrat Réalisation d’étude fonctionnelles amont projet Mise en place de modèles de delivery Appel d’offres éditeurs et sélection technologies Audit et design de processus Animation de réunions et des comités de pilotage Industrialisation des innovations digitales : gouvernance, socle technique, documentation et support Management d’équipe, recrutement, staffing, coaching, suivi de carrièreAlors Adone est fait pour vous : nous parions sur l’excellence, nous la cherchons et nous la cultivons
Pourquoi nous rejoindre ?
Aujourd’hui 1er acteur européen du conseil en management sur les secteurs Luxe et Retail , Adone réalise des missions stratégiques et opérationnelles auprès des directions métiers et informatiques, sur des projets , , , , , , ou encore .
Depuis notre siège à Paris et nos filiales à Genève et Milan , nos consultants s’épanouissent au sein d’Adone, portés par les valeurs internes que sont l’excellence, le pragmatisme et l’intégrité. Ils sont encouragés à développer leur expertise, leur créativité et leur sens de l’initiative afin de contribuer à l’évolution du cabinet.
Cette démarche, concrétisée au travers du programme Adone Inside, a été primée plusieurs fois au palmarès et récompensée par le trophée Sentez-vous Sport
Adone tend aussi à améliorer son impact sur le monde , c’est pour cela que nous avons développé un qui rassemble des collaborateurs autour d’actions multiples.
Nos avantages :
Au sein d’Adone Conseil, nous faisons le possible pour garantir l’épanouissement de nos collaborateurs et les aider à progresser dans leur carrière voici quelques avantages :
Plongez dans la culture Adone :
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