Manager, Salesforce QA

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. 

At the American Red Cross, your uniqueness can shine
 

WHAT YOU NEED TO KNOW ABOUT THE JOB:
The Manager, Salesforce QA & Testing Lead role will be responsible for ensuring quality releases are delivered in a timely manner to internal Red Cross customers, specifically Training Services. This position manages a small, dedicated team of Salesforce QA engineers and testers, and will be responsible for establishing test automation best practices and the configuration of automated test infrastructure that will allow the team to regression test enhancements and bug fixes with a high degree of confidence and quality. 

The Manager, Salesforce QA & Testing Lead will work with the team to build a library of test automation for various Salesforce instances using off-the-shelf ALM and CI (automation) toolsets. The QA team is responsible for delivering stable, tested code/configuration to production during release windows every sprint. This role requires careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated. You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home with a preference to work an East Coast schedule. (Core Working Hours 9:00am-5:00pm Eastern)

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
• Manage the Salesforce QA team to define test strategies, tasks, estimates and testing execution to meet stakeholder requirements.
• Act as project leader and instruct and check the work of test engineering staff.
• Develop, implement, maintain, and enhance test plans, test scripts and test methodologies to ensure compliance with system specifications.
• Perform in-depth and detailed investigations into data quality issues to discover the source of problematic data, and then suggest and develop solutions to improve/correct the data and reduce or eliminate the source of error.
• Maintain contact with outside vendors and 3rd party consultants in development and execution of test plans.
• Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality and investigate all potential product test failures.
• Verify and validate defect fixes
• Support User Acceptance Testing (UAT)
• Perform complex test engineering activities throughout assigned software life cycle.
• Document test results, analysis reports, logs, and metrics.
• Recommend program improvements or corrections.
• Hands-on contributing tester in addition to team leadership responsibilities 
• Troubleshoot and resolve production issues. 
• Actively participate in design and sprint planning sessions, offering relevant solutions and input. 
• Estimate level of effort for stories and/or epics based on business requirements and knowledge of the platform.
• Other responsibilities as assigned

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.

Scope: people manager that interprets and administers policies, process, and procedures that may affect sections and subordinate units.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
• 8+ years Salesforce experience
• Management Experience: Minimum 3 years of staff supervisory or management experience (including HR components of staff management.)
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Experience with Salesforce testing required (this position could be assigned testing & will be checking to testing work of direct reports, so recent hands-on testing experience is critical.)
• Experience with automated regression testing tools like Selenium, Provar, Copado Robotic Testing preferred
• Experience with DevOps Tools like GIT, Flosum, etc.
• Understanding of the Salesforce product suite including Salesforce1, Service Cloud, Experience Cloud (Communities) and AppExchange solutions
• Nice to Have – experience with Training Services ancillary products including Appinium LMS, Skedulo, CloudCraze
• Experience with Agile/Scrum methodology and related tools ( Jira) is required
• Excellent communications skills
• Ability to manage time and work effectively within short development cycles
• Ability to work extended hours/on call support as needed to support any major outages or off-hours releases

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

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PAY INFORMATION: 
The starting annual salary range for this position is $125K - $135K. We do not offer an annual bonus for this role. 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. 
• Medical, Dental, & Vision Plans 
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays 
• 401K with up to 5% Match 
• Paid Family Leave
• Employee Assistance Programs 
• Disability and Insurance: Short + Long Term 
• Service Awards and Recognition

*LI-EH1

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