Emplois actuels liés à Customer Support Team Lead - Paris - Ledger
-
Support Team Lead
il y a 2 semaines
Paris, Île-de-France Bold Temps pleinAbout the RoleThe Customer Support Team Lead will be responsible for leading and mentoring a team of three FTEs to ensure seamless support for our French-speaking customers. This role requires a proven experience in a customer support leadership role, particularly in managing French-speaking customers.Key ResponsibilitiesLead and mentor a team of three FTEs...
-
Customer Support Team Lead
il y a 4 semaines
Paris, France Bold Temps pleinYour MissionAs our Support Team Lead, it will be your mission to lead & scale the Support team to maintain their stellar customer service. We’ve got a 95%+customer satisfaction rate, and together with your team, you’ll keep it that way. To do this, you will bring your player/coach mindset to ensure our fast-growing team is always ready to rumble....
-
Customer Support Team Lead
Il y a 3 mois
Paris, France Tellent Temps pleinThis role is offered on a hybrid basis from Paris office on full time employment basis._ **Your Mission** As our Support Team Lead, it will be your mission to lead & scale the Support team to maintain their stellar customer service. We’ve got a 95%+customer satisfaction rate, and together with your team, you’ll keep it that way. To do this, you will...
-
Customer Success Team Lead
Il y a 3 mois
Paris, France SWEEP Temps plein**Sweep is hiring a Customer Success Team Lead, tasked with playing a crucial role in driving the success of our customers and ensuring the highest level of satisfaction.**: You will lead a dedicated team of Customer Success Managers, guiding them to deliver unparalleled support and value to our clients. Sweep maps climate and ESG data across an entire...
-
Customer Support Team Leader
Il y a 3 mois
Paris, France HWGZ Recruitment Services Temps plein**Customer Support Team Leader (Logistic Company)** **Office location**: - Currently at Roissy-en-France - Moving to new office in Paris soon **About the company**: - A leading third-party logistics companies in China and has become a leading logistics service provider of cross-border B2C business lines, providing services for cross-border e-commerce...
-
Customer Care Team Leader
il y a 1 mois
Paris, Île-de-France Lemonway Temps pleinABOUT LEMONWAY Lemonway is a pioneering French fintech company transforming the payments landscape. As a European accredited Payment Institution, we operate across more than 29 countries, catering to the evolving needs of the digital economy. Our mission is to redefine payment management for marketplaces, alternative finance platforms, and merchants. Our...
-
French Market Support Team Lead
il y a 2 semaines
Paris, Île-de-France Bold Temps pleinAbout the RoleThe Customer Support Team Lead will be responsible for leading and mentoring a team of three FTEs to ensure seamless support for our French-speaking customers. This role requires a strong understanding of customer support processes and best practices, as well as the ability to lead and motivate a team to achieve performance targets.Key...
-
Customer Service Team Lead
il y a 2 semaines
Paris, Île-de-France Matrix Eastern Europe Temps pleinJob DescriptionMatrix Eastern Europe is seeking a highly skilled Customer Service Team Lead to join our team. As a trusted advisor to our organization, you will play a crucial role in supporting the Service Desk Manager in effectively managing a team of 18 service desk analysts in a 24/7 front-facing IT department.Key Responsibilities:Team Supervision:...
-
Technical Support Team Leader
il y a 1 mois
Paris, Île-de-France Atlas Copco Airpower N.V. Temps pleinCompany Overview:Atlas Copco Airpower N.V. is dedicated to providing innovative solutions across various sectors, including electronics, medical research, renewable energy, and food production. Our commitment to sustainability and cutting-edge technology positions us as a leader in the industry.Position Overview:We are seeking a Technical Support Team Leader...
-
Team Lead Customer Support
Il y a 3 mois
Paris 9e, France Bibak Temps plein**BIBAK (ex-La Consigne GreenGo) est une solution tech industrielle pour faciliter le retour des contenants et maximiser leur réemploi.**: **Avec une ambition : engager un large mouvement pour faire du retour des contenants une action quotidienne.**: **Nous recrutons, au sein du pôle opérations et sous la responsabilité de la COO, notre futur Team Lead...
-
Senior Team Lead
il y a 22 heures
Paris, Île-de-France AWO Kreisverband Berlin-Mitte e.V. Temps pleinJob Title: Senior Team Lead - Customer ImplementationWe are seeking a highly experienced Senior Team Lead to join our Customer Implementation team in Paris. As a key member of our team, you will be responsible for leading and mentoring a team of Implementation Consultants, providing guidance, support, and training as needed.Key Responsibilities:Lead and...
-
Customer Implementation Team Leader
il y a 1 mois
Paris, Île-de-France Lightspeed Commerce (FR) Temps pleinWelcome to Lightspeed Commerce We are seeking a Customer Implementation Team Leader to oversee our dedicated team in the realm of customer onboarding. In this pivotal role, you will be responsible for guiding a group of Implementation Consultants, Coordinators, and Configuration Specialists who facilitate the seamless deployment of our innovative products...
-
Senior Team Lead
il y a 2 semaines
Paris, Île-de-France AWO Kreisverband Berlin-Mitte e.V. Temps pleinAbout the RoleWe are seeking a highly experienced Senior Team Lead to join our Customer Implementation team in a leadership role. As a key member of our team, you will be responsible for overseeing and managing a team of Implementation Consultants, Implementation Coordinators, and Customer Configuration Specialists.Key ResponsibilitiesLead and mentor a team...
-
Customer Support
Il y a 3 mois
Paris 9e, France Kactus Temps pleinRattaché(e) au pôle Support de l’équipe _Customer & Partner Service (CPS)_, tu seras en charge de: - Accompagner et suivre une équipe de **3 **_**Customer & Partner Service**_ au quotidien pour les **faire grandir et monter en compétences**. - **Animer les réunions** et routines de ton équipe. - **Assurer le reporting des indicateurs clés** de ton...
-
Senior Team Lead
il y a 3 jours
Paris, Île-de-France AWO Kreisverband Berlin-Mitte e.V. Temps pleinSenior Team Lead - Customer ImplementationWe're seeking a seasoned Senior Team Lead to oversee and manage our Customer Implementation team in Paris. As a key member of our team, you'll play a crucial role in ensuring the successful deployment of our products and services to our customers.Key Responsibilities:Lead and mentor a team of Implementation...
-
Customer Service and Helpdesk Team Lead
il y a 3 semaines
Paris, Île-de-France Uptoo Temps pleinAbout Uptoo Uptoo is a leading company in secure transaction processing and Automated Teller Machines (ATM) specialist. For 30 years, we have been facilitating payments, bringing consumers and businesses closer together. With our recognized expertise and global payment network, we install, operate, and maintain ATMs nationwide and internationally. Customized...
-
Wholesale Customer Service Team Lead
il y a 4 semaines
Paris, Île-de-France Ralph Lauren Temps pleinPosition Overview We are seeking a highly motivated and experienced Wholesale Customer Service Team Lead to join our dynamic team at Ralph Lauren. In this role, you will be responsible for leading and managing a team of dedicated Sales Operations Associates, ensuring exceptional customer service and operational excellence within our wholesale division. Key...
-
Customer Success Team Leader
il y a 1 mois
Paris, Île-de-France Partoo Temps pleinABOUT PARTOO Partoo is a B2B SaaS scale-up focused on empowering local businesses, large corporations, and SMEs to connect effectively with their clientele. Their platform is built around three fundamental principles: Get Found, Get Chosen, and Get Clients. They offer solutions that adapt to the evolving customer purchasing journey: Get Found Presence:...
-
Team Lead, Customer Implementation
Il y a 3 mois
Paris, France Lightspeed Commerce (FR) Temps plein**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Team Lead to join our Customer Implementation team in Paris. As the Team Lead, you will play a crucial role in overseeing and managing a team of Implementation Consultants,...
-
Senior Team Lead
il y a 2 heures
Paris, Île-de-France Lightspeed Temps pleinAbout the RoleWe're looking for a Senior Team Lead to join our Customer Implementation team in Paris. As the Team Lead, you will play a crucial role in overseeing and managing a team of Implementation Consultants, Implementation Coordinators, and Customer Configuration Specialists responsible for the remote deployment of our products and services.Key...
Customer Support Team Lead
Il y a 4 mois
Your mission
Develop and implement comprehensive strategies for the Customer Support department to achieve and exceed key performance indicators (KPIs) and customer satisfaction goals Directly manage Customer Support Specialists, providing guidance, support, and oversight to ensure effective team operations and alignment with departmental objectives Exercise autonomy in making decisions that affect the operations and success of the Customer Success department Play a pivotal role in deciding hiring needs, conduct interviews, and make hiring decisions Ensure the efficiency and effectiveness of customer success operations through process improvement, resource allocation, and technology utilization Oversee and manage high-level customer escalations, ensuring issues are resolved in a manner that upholds the company’s reputation and customer satisfaction Identify development opportunities for the Customer Support team and implement training programs, mentoring, and coaching to enhance team capabilities Act as a key liaison between the Customer Success department and other departments within the company Communicate departmental updates, challenges, and achievements to senior management Utilize data and analytics to drive decisions, assess team performance, and identify areas for improvement
What we're looking for:
Proven experience in a leadership role within Customer Support or a similar department, with a strong track record of achieving results. A genuine desire to learn about Web3, cryptocurrencies and other blockchain-based assets Excellent decision-making, strategic planning, and problem-solving skills. Previous experience coaching and mentoring other team members in order to improve their hard and soft skills Deep understanding of customer success metrics, data analysis, and performance reporting Strong communication and listening skills - to provide clear and constructive feedback to your team members and peers Experience with CRM systems, customer service software, and technology solutions that support customer success
What's in it for you?
Equity : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow. Flexibility : A hybrid work policy Social : Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks Medical : Comprehensive health insurance policy offering extensive medical, dental and vision care coverage Well-being : Personal development, coaching & fitness with our dedicated partners. Vacation : Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days High tech: Access to high performance office equipment and gadgets, including Apple products Transport : Ledger reimburses part of your preferred means of transportation Discounts : Employee discount on all our products. We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. #LI-Hybrid #LI-AS