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6-month internship
Il y a 4 mois
Join our Consumer Care Team
-month internship starting between July and September
Ile-de-France
On a regular Monday morning, Colette starts the date with a weekly call with the Training and Quality Team of the consumer care agency that is responsible for consumer requests within Europe. They review together the training plan, made the analysis regarding knowledge gap and set action points to improve the training materials that feeds the agents on a regular basis. Colette knows the importance of educating those agents very well since they are the frontliners of L’Oréal, our brand ambassadors. After finishing the call she starts analysing the previous week’s cases where the agents handle the consumer queries and she checks KPI’s like consumer satisfaction. She then has another weekly call with UK to discuss the improvement areas in the recent processes which agents need to follow handling different types of requests from consumers. With the country liaisons in the Europe Zone Care team where she belongs to, they discuss about new materials she designed and made a few changes in the internal tool where they upload all the documents and share with the vendor. Then she receives an email from her manager stating that she needs to start the monthly quality newsletter where they inform countries about the latest updates. Meanwhile, she continues to create documents based on the needs and with the help of IT she’s developing her knowledge on the internal tools to make the documents more agent friendly. Overall it’s a matter of consumer satisfaction, as Europe Zone Care team with many different stakeholders we’re trying to deliver the best consumer service to our clients.
By joining the Europe Zone Care team which is a part of Europe Zone DC Operations; you will deep dive in Consumer Care and Experience, whose vision is to ‘’Offer a consistent, meaningful and personalized conversational experience to answer each and all consumersand engage them in long lasting relationships.’’
Your internship will mainly allow you to discover these two fields:
· Knowledge base creation for Europe Zone
· Training and Quality Maintenance of the vendor
Our north star is to Create Memorable & Empowering : Brand engagement FOR OUR CONSUMERS. Your part in this mission covers; managing all stakeholders such as vendor, countries, internal teams like marketing/IT/Supply when it comes to upskilling and improving the quality by designing training materials, creating trainings, etc.
Here are some examples of missions you will have to perform:
·Keeping the track of trainings, exam results and quality KPI’s of the vendor
·Helping to create new training materials according to the needs of the business
·Helping to build the knowledge base for Europe Zone
·Preparing quarterly/bimonthly newsletters to inform Europe Zone on the current progress and sharing best practices/learnings
· Innovate, go further: bring your own ideas and impact
Main competencies you will develop throughout your internship :
° thinking approach Creativity Resilience Flexibility Eagerness to learnWhat is in for you?
months surrounded by passionate teams. A learning experience where you can stretch yourself personally and professionally. A lot of challenges and opportunities to be seized and as many responsibilities to take. The opportunity to innovate and create the products of tomorrow. HR follow-up to accompany you throughout your journey. Salary: A compensation of € gross per month . Campus and infrastructures easily accessible for all. Unlimited access to the L'Oréal Learning Platform to boost your development. day of remote working per week A bespoke development process guiding you towards a permanent position in the Group. Note that ~% of our entry level roles are filed by previous interns/apprentices And of course, access to discounted products from L'Oréal brands.What do you need to apply ?
You are a student with a master’s degreein engineeringSchool or Business / University. You are looking for a gap-year or end-of-studies internship. You can provide aninternship agreementof months issued by your school.Frequently Asked Questions
How much responsibility will I have as an intern?
As an intern at L’Oréal, you will be welcomed as a full member of a team, with your scope and responsibilities. Of course, you will not be alone: your manager will provide you with objectives and a vision. However, to succeed you will need to keep in mind that you play the main part in your journey and future projection in the Group. Entrepreneurship spirit is key.
Will I have a chance to land a job after my internship?
We take our interns and apprentices very seriously. So yes, it is our ultimate goal In average, each year, former interns and apprentices fulfill % of our junior job needs. A very large number of our current employees at all levels have come through this type of experience.
I do not know anything about cosmetics: do I stand a chance?
Less than one-third of our interns have had previous experiences in the beauty industry. We give more credit to other essential qualities such as entrepreneurial spirit, innovation, and the ability to question and dare.
Can you tell me a bit more about L’Oréal?
You can start by discovering the Group on our and
Zoom in on thebusiness lines and watch our testimonials on YouTube.
Discover our social and environmental commitment, and how we aim to be a catalyst for change in the beauty industry and beyond with.
Meet Quentin, Supply Chain engineer at L’Oréal:
L’Oréal is committed to building a diverse environment and is proud to bean equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.
