Senior Technical Account Manager
Il y a 4 mois
Location: Hybrid
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.
About our Company:
Medidata: Powering Smarter Treatments and Healthier People
About the Team:
The Technical Account Management Function initiates and facilitates support related discussions with assigned customers and develops strong relationships with key customer contacts. The focus of work is in delivering services which include troubleshooting, problem resolution, strategic planning, and proactive account management from a support perspective. This support and advisory role contribute to improving a client's overall customer experience with Medidata.
Responsibilities:
- Coordinate support resources for escalated issues, working in partnership with Tier 1 Helpdesk, Technical Support, Professional Services, and/or Product Development/Delivery teams to ensure a positive customer experience
- Work with customers and/or partners to receive accurate information used to analyze and diagnose product and service issues
- Develop and foster relationships with named client personnel for assigned accounts
- Work with other Medidata departments to meet service goals and achieve service level agreements (SLAs)
- Provide reports to identify trends, process improvements, proactive monitoring, customer satisfaction, and support issues to management and customers to fulfill any contractual obligations
- Participate in the development and maintenance of product documentation, user manuals, training presentations, exercises, quick reference guides, meeting minutes, TAM onboarding documentation and other support materials
- Document customer information and recurring technical issues to support product quality programs and product development
- Maintain client specific data in appropriate Tracking Systems or reporting systems.
- Inform and instruct key contacts on new products, features and best practices
- Represent Customer Support in client audits
- Respond to customer inquiries to determine appropriate resolution path or service improvement strategies
Qualifications:
- 7+ years Experience working in Customer Service customer-facing environment supporting software or SaaS applications/technology/service offerings
- Minimum 5 years business experience
- Experience in the Pharmaceutical/Healthcare/Clinical industry a strong plus
- Experience in people management is a plus
- Customer Support & Client facing processes
- Technology and PC skills including full MS Office package (Word, Excel, Outlook, Project, PowerPoint), Google Suite, help desk/issue resolution systems, CRM
- Four-year college degree preferred (Bachelors of Science, Business, Management, Computer Science or similar field)
- Inside Sales, and/or Training (preferred information technology, pharmaceutical industry, clinical trials, regulatory, or medical field experience.)
- Background in account management and client relationship development
- Travel availability 10-20%
The salary range posted below refers only to positions that will be physically based in New York/New Jersey. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York/New Jersey, may differ based on the local market data in that region. The base salary pay range for this position is $96,000 to $128,000.
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Applications will be accepted on an ongoing basis until the position is filled.
#LI-MW1
#LI-Hybrid
-
Senior Technical Account Manager
il y a 21 heures
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob Title: Senior Technical Account ManagerMedidata is seeking a highly skilled Senior Technical Account Manager to join our team. As a Senior Technical Account Manager, you will be responsible for delivering exceptional customer support and account management services to our clients.Key Responsibilities:Coordinate support resources for escalated issues,...
-
Technical Account Manager
il y a 20 heures
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob Title: Technical Account ExecutiveWe are seeking a seasoned Technical Account Executive to join our team at Dassault Systèmes. As a key member of our sales team, you will be responsible for defining and executing account strategies for our clients in the Aerospace and Defense industry.Key Responsibilities:Develop and execute account strategies to drive...
-
Technical Account Manager
il y a 3 jours
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob DescriptionWe are seeking a seasoned Technical Account Executive to join our team at Dassault Systèmes, a leading provider of Industry Solutions for the Aerospace and Defense industry. The ideal candidate will have a strong background in technical account management, with a proven track record of driving business growth and customer satisfaction.Key...
-
Senior Technical Account Manager
il y a 4 jours
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Dassault Systèmes. As a Technical Account Manager, you will be responsible for delivering exceptional customer support and developing strong relationships with key customer contacts.Key ResponsibilitiesCoordinate support resources for escalated issues, working in...
-
Senior Technical Account Manager
il y a 3 jours
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Dassault Systèmes. As a Technical Account Manager, you will be responsible for delivering exceptional customer support and developing strong relationships with key customer contacts.Key ResponsibilitiesCoordinate support resources for escalated issues, working in...
-
Technical Account Manager
il y a 1 semaine
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinWe are seeking a seasoned Technical Account Manager to join our team at Dassault Systèmes, a leading provider of Industry Solutions for the Aerospace and Defense industry. As a Technical Account Manager, you will play a critical role in defining and executing account strategies to drive revenue growth and customer satisfaction.Key Responsibilities:Act as a...
-
Technical Account Manager
il y a 4 jours
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob DescriptionWe are seeking a seasoned Technical Account Executive to join our team at Dassault Systèmes, specializing in the Aerospace and Defense industry based in Italy.The ideal candidate will be responsible for defining and executing account strategies in collaboration with Sales Experts and Client Executives, driving technical execution from lead...
-
Senior Technical Account Manager
il y a 2 semaines
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Dassault Systèmes. As a Technical Account Manager, you will be responsible for initiating and facilitating support-related discussions with assigned customers and developing strong relationships with key customer contacts.Key ResponsibilitiesCoordinate support resources...
-
Senior Technical Consultant
il y a 1 mois
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinAs a Senior Technical Consultant at Dassault Systèmes, you will oversee the technical dimensions from the initial engagement with clients through to successful implementation.Dassault Systèmes, the 3DEXPERIENCE company, offers innovative virtual environments that empower businesses and individuals to conceive sustainable advancements. Our industry-leading...
-
Senior Commercial Account Manager
il y a 1 semaine
Vélizy-Villacoublay, Île-de-France DASSAULT SYSTEMES Temps pleinAbout the RoleWe are seeking a highly skilled and experienced Senior Commercial Account Manager to join our team at Dassault Systèmes. As a key member of our sales team, you will be responsible for driving business growth and developing strategic relationships with our clients.Key ResponsibilitiesEstablish and maintain strong relationships with...
-
Strategic Accounts Technical Presales Professional
il y a 2 semaines
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob SummaryDassault Systèmes, a leading provider of 3D design and engineering software, is seeking a highly motivated and detail-oriented Strategic Accounts Technical Presales Professional to join our EuroNorth Transport and Mobility team.Key ResponsibilitiesSupport software presales initiatives by working closely with account Technical Executives to...
-
Senior Technical Support Specialist
il y a 3 jours
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob Title: Senior Technical Support EngineerAt Dassault Systèmes, we are seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical expertise and support to our internal and external customers.Key Responsibilities:Provide technical support and guidance to...
-
Technical Presales Intern for Strategic Accounts
il y a 1 mois
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinTechnical Presales Intern for Strategic AccountsBecome a part of our dynamic team as a Technical Presales Intern focused on Strategic Accounts within the EuroNorth Transport and Mobility (T&M) division. In this role, you will be instrumental in enhancing how our clients leverage the 3DEXPERIENCE platform to optimize their product development workflows....
-
SIMULIA Key Account Manager
il y a 1 jour
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinJob DescriptionRole OverviewThe SIMULIA Key Account Manager is responsible for driving revenue growth and achieving sales objectives within a defined territory. This role requires a strong understanding of engineering and simulation software sales, as well as excellent customer engagement and relationship-building skills.Key ResponsibilitiesDevelop and...
-
Key Account Manager
il y a 2 semaines
Vélizy-Villacoublay, Île-de-France FICHET SECURITY SOLUTIONS FRANCE Temps pleinJob Summary:Fichet Security Solutions France, a leading provider of security solutions, is seeking a highly skilled Key Account Manager to join our team. As a Key Account Manager, you will be responsible for driving commercial activity in the banking sector, managing a portfolio of security products, and developing strategic plans to ensure long-term...
-
Senior Account Executive
il y a 1 mois
Vélizy-Villacoublay, Île-de-France THALES Temps pleinABOUT US:Thales is a global leader in advanced technologies, employing a diverse workforce across all continents. The Group invests in digital innovations and deep tech – including big data, artificial intelligence, connectivity, cybersecurity, and quantum technologies – to build a trustworthy future that is essential for the development of our...
-
Technical Director
il y a 2 semaines
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinRole OverviewThe Technical Executive role at Dassault Systèmes is a critical position that requires a strong leader to drive the technical execution of our account strategy. This individual will work closely with the Sales Expert - Client Executive to define and implement the account strategy from early stages to successful implementation.Key...
-
Account Manager
il y a 20 heures
Vélizy-Villacoublay, Île-de-France Diebold Nixdorf Temps pleinRole OverviewAs an Account Manager at Diebold Nixdorf, you will be responsible for driving customer loyalty, satisfaction, and sales growth for a portfolio of clients. You will have a deep understanding of our offerings and be able to present them to customers in a compelling way.Key ResponsibilitiesDevelop and execute account strategies to drive customer...
-
Senior Technical Project Manager
il y a 2 semaines
Vélizy-Villacoublay, Île-de-France Eiffage Temps pleinAbout EiffageEiffage is a leading international player in the construction industry, with a strong presence in various sectors of the civil engineering market. Our teams work on projects from design to construction, as well as maintenance, repair, and demolition, both in France and internationally.Key ResponsibilitiesPilot and coordinate technical studies...
-
Senior Lead Customer Success Manager
il y a 1 semaine
Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps pleinAbout the RoleAt Dassault Systèmes, we are seeking a highly skilled Senior Lead Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving the ongoing satisfaction, adoption, and outcomes realization for our customers.Your Mission:The Senior Lead Customer Success Manager will act as...
