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Team Lead Customer Success
il y a 1 mois
Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days.
Our mission? is as simple as ambitious - Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. Today, we’ve partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.
Who are we? Firstly, we are Partner Obsessed creating bespoke solutions to better serve our partners’ customers. Secondly, we love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. Finally, we are all about growing, expanding our network, our partners’ businesses, and the professional development of our team, all while driving the EV ecosystem forward.
Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey.
Responsibilities:
As Partnership Success Manager, you will be in a key position, responsible for defining the strategy of the Partnership Success division. The aim of this department is to proactively maintain relationships with our partners, improve their satisfaction and use of the terminals, and grow our commercial relationship with them. Reporting to the Head of Partnerships, you will be responsible for a team of 5 Partnership Success Coordinators whose job will be to support and ensure the satisfaction, loyalty an d development of our partners. Your role will be dynamic, with a multitude of functions:
- Managing your team - taking part in recruitment, training and upskilling your team
- Working in tandem with the Head of Partnerships, co-construct the strategy of the Partnership Success division, with its 3 key pillars: the satisfaction, loyalty and retention of our existing partners
- Define and optimise processes, tools and campaigns with Marketing and Product teams.
- Define the team's KPIs and set up the necessary dashboards to guarantee high-quality monitoring of our partners
- Identify upsell/cross-sell opportunities within the existing partner portfolio
- Ensuring the satisfaction of our partners - from onboarding through to renewal - by be coming our partners' internal ambassador
- 5 years' higher education from a business or engineering school or equivalent
- You have 2-3 years' experience in a management role as manager of a Customer Success team or Account Managers in a hyper-growth B2B scale-up.
- Excellent written and verbal communication skills, with the ability to succinctly explain progress and any obstacles, as well as explaining our value proposition to a customer in a commercial manner
- Good knowledge of a CRM tool (Hubspot)
- You have an analytical mind and are very comfortable with figures
- Excellent organisational skills with a sense of priorities
- With a strong entrepreneurial spirit, you have the autonomy and independence needed to take important decisions quickly
- Rigorous and agile, you know how to analyse the performance of an initiative and draw the appropriate conclusions
- You are fluent in both spoken and written language and enjoy customer contact.
- You have the ability to understand our business plan and our growth and profitability levers, as an investment fund, but also to understand retailers' businesses so that you can offer them solutions tailored to their needs
- Appetence and enthusiasm for sustainable mobility and the desire to conquer a fast-growing market with a disruptive value proposition. Experience in electric mobility is a plu s. If you don't have this experience, we'll be able to take you to the next level.
- A good level of English is required
- Given the objectives of your position, you will be available to travel from time to time in France.
- Private health insurance (Alan)
- Gym pass membership
- Flexible time (you own your time)
- Annual offsite - last year it was in Tróia, Portugal, don’t miss the next one
- Recurrent team buildings in our local teams
- Reimbursement of Navigo for those living in Paris
Last but not least, at Powerdot we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek for a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail and where everyone has the opportunity to speak up, challenge the status quo and make the difference.
