Technical Engineer

Il y a 5 mois

Paris, France Lemonway Temps plein

About us

Lemonway simplifies complex and regulated payment transactions for marketplaces

We offer a payment solution dedicated to crowdfunding platforms and B2B/B2C/C2C marketplaces across Europe.

Our SaaS solution enables over 400 platforms to collect funds within a secure and regulated framework (DSP2, Payment Agent, KYC (Know Your Customer), AML/CTF).

The company has over 140 Lemonheroes of 21 different nationalities.

We have raised €35 million in Series B funding to boost our growth.


Join a fast-growing scale-up offering one of the most innovative solutions in a rapidly expanding market


The Role

The Technical Engineer will be responsible for monitoring & analyzing existing systems and operations for our customers.

The main mission will be to identify potential problems and to propose functional and tech improvements.

The Team

Part of our OPERATIONS department, Customer Services is key in our organization and fills the gap between our customers and our internal experts.

All members have transversal knowledge to make sure our customers have an enhanced experience with our product and services.

Within Customer Services, there are 2 teams:

  • Customer Care which acts as liaison/coordinator, provides product/services information, answers questions, and resolves any emerging Level 1 problems.
  • Solution Delivery & Implementation which acts as project managers and technical experts to make sure we meet all client's needs from its first implementation to all upgrade needed across the length of the contract.

This Technical Engineer role reports into our Solution Delivery & Implementation Team Lead.

You will be autonomous on your projects and in direct contact with customers.

Also, you will interact with other internal teams (Squads & Infrastructure & Database teams in Tech department, Customer Care) to deliver the expected value to the customers.

Key Responsibilities

Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.

Reproduce technical issues and dive into Lemonway integrations (API test, Kibana monitoring, Postman tests, …).

Lead technical demo to customers (pre and post sales).

Interact daily with Tech department to provide technical action plans or take ownership of cases that require escalation (eg. hotfix, data update).

Participate in product conversations with internal teams based on feedback from clients’ interactions.

Train as a highly knowledgeable tech specialist in Lemonway products.

Participate in cross-team projects where your Lemonway product knowledge is required.

Ensure customers activities are in line with established metrics.

Be responsible for building and maintaining strong relationships with customers.

The Product Portfolio

Lemonway product portfolio includes all channels and methods of interacting with Lemonway products and services that our customers and internal stakeholders access to including:

  • Public API and associated developer experience (including sandbox)
  • Front-end portals for a diverse user base (partners, merchants, and back offices for internal activities from Compliance to Payments)
  • Onboarding journey for partners and customers/merchants
  • 3rd party integrations / connectors

It is organized in two main topics:

  • Payment: how merchants get paid. It includes all our payment method and the management of their operations.
  • Account/Customer Experience: how merchants onboard and access to their Lemonway services.

You will be involved across this complete portfolio.




Your profile

Relevant experience in multi-channel technical support at a SaaS company (2/5+ years of related experience)

Strong interest in APIs and payment technology.

Problem solver and team player.

Ability to solve difficult issues with little supervision.

Ability to collaborate with internal and external stakeholders and all levels of management.

Ability to understand and articulate technical concepts and translate them into business relevant practices.

Experienced using Zendesk, Jira, Kibana, Postman, Notion or similar software.

Some programming experience is a plus (SQL and scripting).

An effective written and verbal communicator.

Languages: Fluent in English & French is mandatory.

Education: a university degree in business, engineering/IT or other.

  • Senior Software Engineer

    il y a 4 semaines

    Paris, Île-de-France Le Mercato de l'Emploi Temps plein

    We are seeking a skilled Senior Software Engineer to lead our technical team. Key responsibilities include designing and implementing scalable software solutions, mentoring junior engineers, and contributing to the development of our cloud infrastructure.Responsibilities include:Design and implement scalable software solutions using Java and Python.Mentor...

  • Software Engineer

    il y a 4 semaines

    Paris, Île-de-France La Banque Postale Temps plein

    About the Role:As a software engineer - technical lead at our company, you will be responsible for leading a team of developers in the design, development, and deployment of software applications. You will work closely with cross-functional teams to ensure the successful delivery of projects. Your technical expertise and leadership skills will be essential...

  • Technical Engineer

    Il y a 5 mois

    Paris, France Lemonway Temps plein

    **The Role** The Technical Engineer will be responsible for monitoring & analyzing existing systems and operations for our customers. The main mission will be to identify potential problems and to propose functional and tech improvements. **The Team** Part of our OPERATIONS department, Customer Services is key in our organization and fills the gap...

  • Senior Software Engineer

    il y a 4 semaines

    Paris, Île-de-France PAGE PERSONNEL Temps plein

    About this role: We are seeking a skilled and experienced software professional to join our team as a senior software engineer. The successful candidate will be responsible for leading technical projects and contributing to the development of innovative software solutions.About the role: As a senior software engineer, you will be responsible for:Leading...

  • Technical Project Engineer

    il y a 4 semaines

    Paris, Île-de-France Essensium Temps plein

    Job DescriptionWe are seeking a highly skilled Technical Project Engineer to join our team at Essensium. As a Technical Project Engineer, you will play a key role in deploying our innovative Real-Time Positioning Systems (EPS) for our clients across France.Main ResponsibilitiesImplement advanced EPS for clientsManage the installation and bring-up of EPS...

  • Inside Systems Engineer

    il y a 1 mois

    Paris, Île-de-France Fortinet Temps plein

    Inside Systems EngineerWe are seeking a highly skilled Inside Systems Engineer to join our team at Fortinet. As a key member of our sales organization, you will work closely with our Sales and Systems Engineering teams to provide technical support and expertise to customers in a defined territory.Key Responsibilities:• Provide technical assistance to...

  • Technical Support Engineer

    Il y a 2 mois

    Paris, France Eaton Temps plein

    Eaton is currently seeking a Technical Support Engineer colleague. **About Eaton**: **What you’ll do**: **Job responsibilities**: - Provide technical support for EPMS software platform products also supporting services for internal and external organizational channels. Ask customers targeted questions to quickly understand the root of the problem....

  • Technical Pipeline Director

    Il y a 5 mois

    Paris, France The Wise Seeker Services Temps plein

    Chez The Wise Seeker nous recherchons un Technical Pipeline Director pour l'un de nos clients. Lieu : Paris la Villette OU Montpellier Secteur : jeux-vidéos As a Technical Pipeline Director, you will be the technical relay of the data makers in the production. You will lead and implement data technical solutions such as creation pipelines while providing...

  • Technical Pre-sales Engineer

    il y a 4 semaines

    Paris, France Philips Temps plein

    **Job Title**: Technical pre-sales engineer **Job title**: As **Technical pre-sales engineer **you’re responsible for removing technical barriers in the sales process through opportunity qualification, product demonstrations, and technical presentations. You have a role in all activities that are done before a customer will acquire our solution, laying...

  • Senior Software Engineer

    il y a 4 semaines

    Paris, Île-de-France LEA Recrutement Temps plein

    Job Title: Senior Software Engineer - Technical LeadAbout the Role:We are seeking a talented Senior Software Engineer to join our team as a Technical Lead. In this role, you will be responsible for leading the development of software applications and ensuring that they meet the required quality and performance standards.Responsibilities:* Lead the design and...

  • Senior Technical Escalations Engineer Role

    il y a 4 semaines

    Paris, Île-de-France Datadog Temps plein

    About the RoleWe are seeking a highly skilled Senior Technical Escalations Engineer to join our Technical Solutions team at Datadog. As a key member of our team, you will be responsible for investigating complex customer escalations, leading technical calls with clients, and handling complex issues related to our product.Key ResponsibilitiesInvestigate...

  • Senior Software Engineer

    il y a 4 semaines

    Paris, Île-de-France Wavestone Temps plein

    We are seeking a highly skilled Senior Software Engineer - Technical Lead to join our team at {company}.This role offers the opportunity to lead a team of software developers and contribute to the design and development of complex software systems.Lead a team of software developers to design, develop, and implement software systemsCollaborate with...

  • Technical Sales

    Il y a 3 mois

    Paris, France 3dprint.com Temps plein

    Presales Engineer - Paris, France based - Hybrid and remote options **About the Company** A leading technology company specializing in AI-based software solutions for design and engineering processes is seeking for highly skilled Pre-Sales Engineer to join a dynamic team. **Position Overview** As a Pre-Sales Engineer, you will play a pivotal role in...

  • Inside Systems Engineer

    il y a 3 semaines

    Paris, Île-de-France Fortinet Temps plein

    About the Role:Fortinet is seeking an Inside Systems Engineer to work closely with the SE and Sales team in a defined territory.Key Responsibilities:Assist in qualifying sales leads from a technical standpoint.Be the main technical resource on sales calls and answer/educate the customer on issues ranging from features, specifications, and functionality to...

  • Technical pre-sales engineer

    il y a 4 semaines

    Paris, France Philips Temps plein

    JOB DESCRIPTION Job Title Technical pre-sales engineer Job Description Job title: As Technical pre-sales engineer you’re responsible for removing technical barriers in the sales process through opportunity qualification, product demonstrations, and technical presentations. You have a role in all activities that are done before a customer...

  • Technical Engineer

    Il y a 2 mois

    Paris, France Lemonway Temps plein

    About usLemonway simplifies complex and regulated payment transactions for marketplaces We offer a payment solution dedicated to crowdfunding platforms and B2B/B2C/C2C marketplaces across Europe.Our SaaS solution enables over 400 platforms to collect funds within a secure and regulated framework (DSP2, Payment Agent, KYC (Know Your Customer), AML/CTF). The...

  • Software Engineer

    il y a 4 semaines

    Paris, Île-de-France Page Personnel Temps plein

    About the RoleWe are looking for a highly skilled Software Engineer to lead our technical teams and drive the development of our software solutions.Key Responsibilities• Provide technical leadership and guidance to software development teams.• Collaborate with cross-functional teams to define and implement software solutions.• Stay up-to-date with...

  • Technical Support Engineer 2

    il y a 4 semaines

    Paris, Île-de-France Datadog Temps plein

    Technical Support Engineer 2 Paris, FranceWe are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and...

  • Technical Support Engineer 2

    Il y a 6 mois

    Paris, France Datadog Temps plein

    Technical Support Engineer 2 Paris, France We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and...

  • Technical Support Engineer

    Il y a 5 mois

    Paris, France Broadridge Temps plein

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview As a permanent Technical Support Engineer at Broadridge, you will be part of our Customer Success elite team. The position...