IT Group Operations Manager- EUC, DWP, Transition

il y a 4 jours

Puteaux HautsdeSeine, France HCLTech Temps plein

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.
Offices: Paris, Lyon, Toulouse and Blagnac.

We are looking for an IT Group Operations Manager- EUC, DWP, Transition & Transformation to join our teams working on one of our renowned client's facility based in Puteaux, Île-de-France, France.

The IT GOM role is a critical role in our organization. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. IT GOM will be managing team of 500+ globally. This team will constitute from tracks like Microsoft Platform services, Identity access management, Service Now, Intune, Service desk, Deskside services.
~ Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self.
~ Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc
~ Liaise with the customer executive at the CXO level and CIO level and participate in the IT roadmap journey.
~ Guide the Centre of Excellence team to deliver and meet customer transformation journey on Microsoft and Identity Access management platforms `
~ Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc.
~3rd Party Vendor Management & Contract Negotiation


Liaison between business leaders and senior management to drive program/projects budget at strategic level.
The IT GOM profile will be a senior profile will need to manage end to end Service-Now, O365, Microsoft Technologies, Field Services, Service Desk, IP Telephony, Windows Platform, Intune and Identity Access management.
Strong understanding of ITIL framework, Information Security, Microsoft Platform Services
BS degree in Computer Science, Engineering, or Information Technology or equivalent.
Demonstrated success with unit-based application planning and development, project management and policy development.
Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills.
Apply now and submit your CV in English
For further information please contact gisela.Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Comprehensive benefits package.
Flexible work environment supporting work-life balance.
Beyond professional growth, you’ll be able to collaborate with like-

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