Repair Technician

il y a 3 semaines

Paris, France Huawei Consumer Business Group Temps plein

As a technical professional for repair quality guarantee, you should:

  • Provide accurate and efficient technical solutions for consumers, including failure diagnosis, repair solutions, professional repair, and quality inspection, and follow the WARM service procedure to answer consumers' questions;
  • Fulfill Huawei's commitments on service attitude, efficiency, and quality, and consolidate consumers' trust in Huawei;

Main Responsibilities:

1. Use Huawei's diagnosis tools and your professional analysis to quickly and accurately locate product failures;

2. Offer professional repair solutions according to diagnosis results and acquire consent from users;

3. Stand in users' shoes and explain circumstances when users are dissatisfied with the warranty check to win users' understanding;

4. Solve product failures within the expected time according to Huawei's standard procedure so that users' devices can be recovered as soon as quickly;

5. Use Final Test tools and professional analysis to perform comprehensive inspection and ensure device failures are completely solved;

6. Learn about Huawei's latest product features to answer consumers' questions about product use;

7. Maintain devices, tools and repair environment according to Huawei's repair standard;

Requirements:

Experience:

  1. Must be familiar with after-sales service and repair knowledge for electronic products and have repair certificates.
  2. Must be capable of locating failures quickly and accurately and providing solutions.
  3. Applicants with working experience in the mobile phone after-sales service sector are preferred.

Working Attitude：

• Service awareness

• Sympathy

• Patience and carefulness

• Team work

• Awareness of responsibility

Language：

Fluent in French and English, both written and spoken.

Contract Type: Temporary employment contract (Contrat intérimaire)

Location: 9 Bd des Capucines, 75002 Paris

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