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Testing Support Engineer
il y a 3 semaines
Technical Support Engineer - FinTech 55K à 65K€
Cette FinTech française développe un SaaS B2B pour accompagner ses clients sur une verticale paiement. Afin de continuer à être Product Oriented et Client Centric, elle recherche son futur Technical Support Engineer qui travaillera sur des problématiques d’évolution, suivi de la plateforme et accompagnement client.
Un rôle hybrid entre un rôle technique et un rôle orienté client où vous aurez un rôle central dans l’implémentation, le déploiement, et l’évolution de cette solution SaaS pour les clients.
Au sein d’une équipe Customer Success Manager et Implementation Specialist vous travaillerez en lien avec les équipes Product / Tech / Support et Sales.
Identifier et résoudre les demandes de support technique tout en continuant à accompagner vos clients sur l'utilisation et l’évolution de la plateforme.
~ Résoudre les problèmes techniques et se plonger dans les intégrations de la solution SaaS (test API, monitoring Kibana, tests Postman…)
~ Participer à des projets équipes transverses pour évangéliser la solution
~ Vous êtes responsable de l’accompagnement client au quotidien et de garantir une expérience solide avec les clients de la plateforme
Vous avez la double casquette accompagnement client et la casquette technique
Vous avez une belle expertise sur Zendesk, Jira, Kibana, Postman, Notion ou sur un logiciel similaire.
Une expérience sur un langage de programmation est un plus (SQL et scripting).
La maîtrise de l'anglais et du français (oral + écrit)
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