Onboarding Project Manager
il y a 1 mois
Votre mission
LHH Recruitment Solutions, cabinet de conseil en recrutement et évaluation d'experts, cadres et dirigeants, recherche pour l'un de ses clients, spécialisé dans le Source to Pay conçu pour les ETI, un Onboarding Project Manager H/F .
- Piloter l’ensemble des étapes du déploiement de la solution (kick off, planification, ateliers fonctionnels, collecte d’informations, paramétrage, suivi post-go live) en accord avec nos standards de qualité
- Suivre le projet (budget, planning, charges, ressources, risques)
- Faciliter l’interface entre les métiers et les équipes IT
- Coordonner et/ou encadrer les parties prenantes (internes et/ou externes)
- Guider le client pour assurer un paramétrage optimal de la solution, afin qu’il réponde au mieux à ses besoins
- Former les utilisateurs clés tout au long du déploiement, pour les rendre autonomes et sereins dans leur usage post-déploiement
- Remonter le cas échéant les propositions d’amélioration produit ou les anomalies techniques en interne
- Assurer un haut niveau de satisfaction des clients au cours de l’ensemble des missions
· Mettre en place les améliorations prioritaires à apporter aux processus existants pour optimiser la capacité de l’équipe OnBoarding à déployer les clients
· Contribuer à mettre en place une méthodologie permettant d’industrialiser le processus d’OnBoarding
· Participer à la création d’un contenu et à la mise à jour des ressources pertinentes pour assurer l’autonomie des clients et des partenaires intégrateurs
· Aider à la mise en place des outils nécessaires au suivi du respect des engagements de qualité et de délai de l'entreprise ainsi que de la satisfaction client Expert de la Solution :
· Être garant de l’expertise de l'entreprise sur la solution auprès de leurs partenaires intégrateurs
· Contribuer à maintenir les ressources de certifications des partenaires
· Former / Certifier les équipes de nos partenaires sur le processus d’OnBoarding et d’Administration de leurs solutions.
· Collaborer étroitement avec l'équipe commerciale en apportant l’expertise projet dans le chiffrage et les négociations. Votre profil
Expérience de 5 ans minimum en déploiement, intégration de solution SasS chez un éditeur ou au sein d’un cabinet de conseil.
Diplômé d'une école de commerce ou d'ingénieur (bac+5)
Bilingue Français / Anglais ( oral pour la conduite de réunion / écrit pour la gestion de la documentation ) Autres Télétravail possibles 2j/sem.
Mobilité : min. 2x 2j par mois requis dans les bureaux de Bordeaux.
Déplacements réguliers à prévoir auprès des clients en France et/ou à l’international. A propos de nous
LHH Recruitment Solutions, cabinet de conseil en recrutement et évaluation d'experts, cadres et dirigeants, vous accompagne tout au long de votre carrière et s'assure que vous soyez " Ready For Next ".
A votre écoute, nos experts en recrutement vous guident pour aller de l'avant et faire évoluer votre carrière vers la prochaine étape.
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