Post Sales Print Specialist m/f

il y a 3 semaines

Meudon HautsdeSeine, France Hewlett-Packard Temps plein

Post Sales Print Specialist m/f / Inspecteur Technique Impression Bureautique (Après-Vente) h/fDescription -Who we are?HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more What can we do together?At HP, we value our channel resellers and want to support them as much as possible. The person we are looking for will be responsible for enhancing the ability of channel partners to be successful with our HP Print contract product portfolio and printing solutions.Individuals in this role will act as a trusted advisor and champion to top channel partners for service and support related activities to support the growth of HP products/supplies and services and the success of partners in delivering world-class service to their customers. Individuals will integrate technical knowledge and business understanding to create solutions for channel partners.This position will be located near Paris to support partners in the Northwest region of France. The selected person will work in close partnership with the Global Business Unit, Advanced Technical Support team, Customer Support teams, but also in strong partnership with the Sales team, mainly in coordination with the Partner Business Manager in charge of sales and business development.Main Responsibilities:Partner Facing: Business & TechnicalProvide a single point of contact at major partners deploying and supporting HP’s Channel Partner portfolio.Proactive Support and Reactive Support (Resolve technical and business incidents). Quickly solve technical issues or escalate to appropriate teams in Customer Support.Drive monthly/quarterly reviews with partners.Key business enabler by unlocking technical issues to get partner confidence in selling and supporting HP products and solutions.Partner Facing: Delivery Operations ManagementEnsure partner readiness and compliancy for Process & Systems training. Technical training delivery.Ensure communications to partners and proactively track Service Qualification readiness completion.Review partner delivery performance (Delivery KPIs) & drive corrective action plans.Monitor and keep under control the financial balance between Channel Partners and HP.Drive necessairy actions plans to get back to expected performance level if needed.Animate workshop during technical/sales event.Internal Is the HP Sales & category focal point for partner selection & on boarding, post sales issues.Perform Partner assessments & ensure partner compliance to HP Operational guide.Who you are?Master's degree in Engineering, Computer Science, Computer Engineering, or a related field, or equivalent practical experience.Over 5-10 years of support, engineering, and technical experience with office copiers and office printing solutions. Additional experience with scanners, printers, MFPs, and similar devices is preferred.Experience collaborating across different organizations.Proven experience in process improvement and implementation, particularly with complex, distributed systems.Strong skills in relationship and communication management.Fluency in French and English is required.Willingness to travel more than 50% of the time.Why joining HP France?At HP France, you will be immersed in an inspiring workplace where all our people love to be, collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative This position can be the 1st step in a great career within our teamsJoining us also means a great work-life balance and benefits such as meal vouchers, discounts on HP products and moreDriven by a strong corporate culture, our employees are involved in numerous initiatives through internal networks (Next Gen, Women@hp, workplace well-being team, ect.) and external volunteering (Nos Quartiers ont du Talent, Hour of Code).HP is also committed to an equal opportunities policy, from recruitment to career development. Job offers are open to all, including people with disabilities.Our promise: To create a diverse and inclusive working environment So, what are you waiting for?Based in Meudon (tramway T2 stop Brimborion), our campus offers collaborative, creative and ultra-connected open spaces#LI-POSTJob -ServicesSchedule -Full timeShift -No shift premium (France)Travel -50%Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – SupplementSummaryLocation: Meudon, Hauts-de-Seine, FranceType: Full time

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