Service Team Mitarbeiter
il y a 1 mois
We support local authorities throughout Germany on their journey into the digital future.
As a full-service provider, we deliver solutions from a single source - from software to consulting.
To drive forward the digital transformation in municipal administration, we are looking for you as a Employee (m/f/d) technical support / application support
Join our full-time team in the Social Security business unit in Herten in the heart of the Ruhr region - and get ahead with the market leader for municipal IT solutions
You support the DevOps engineers in our operations team with problems in the use of our latest software at the interface to technical support
You process tickets with the aim of identifying and eliminating situations that prevent operations at an early stage
You are in close coordination with the technical 2nd level support and ensure smooth communication
You classify incoming customer concerns and, where possible, provide immediate independent solutions and/or create meaningful documentation
You prepare more complex issues in independent analysis and in cooperation with the team until they are ready for a solution
You actively contribute to the continuous improvement of support processes in terms of effectiveness and efficiency (e.g. by maintaining and expanding the internal knowledge database (Confluence))
You contribute to tests and user documentation
You support regular, well-documented tasks in the build and release process
You have completed vocational training, ideally in an IT or administrative environment, e.g. as an IT specialist in system integration, information technology assistant or a comparable qualification
You love finding solutions to technical problems for your customers and communicating them to them in a clear and approachable way - by phone and in writing in fluent German
Ideally, you have some experience with DMS systems and/or in technical support
You share your know-how in the team just as committed and naturally as you absorb new knowledge from your colleagues and other specialists
Flexible working hours and models that fully support your work-life balance
Permanent employment contract and at least 30 days vacation
Your personal contact is Gina from our recruiting team:
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