Information Technology Support Specialist

il y a 1 mois

Paris, France AVASO Technology Solutions Temps plein

AVASO is an IT solution provider with coverage in more than 150 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.

Website:

Job Summary

Position: Onsite IT Support Specialist

Location: Paris, France

Position Type: Full time- Rolling Contract (Contract will Keep on Extending after Every Year)

Job Description

  • Provide technical support as point of contact for IT for the site.
  • End-user desktop, laptops, office IT with smart hand support for network and servers.
  • Installation support for various software on end user systems and servers when required.
  • New users onboarding preparing IT assets and tools.
  • Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
  • Executive / VIP support.
  • Coordination and remote hand support to backend team for Network & server smart hand support.
  • IP phone, Video conference support, Level 1 Multifunction Printers support.
  • Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
  • Supporting midrange servers.
  • Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
  • Handing tickets on ServiceNow or similar ticketing system.
  • Troubleshooting VPN.
  • Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
  • Troubleshooting MS Windows 10.
  • Troubleshooting MS Office 365 issues for end-users.
  • Office IT Asset Management.
  • Coordinate external vendors when engaged for support.
  • Work independently and coordinate inhouse IT projects.
  • Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
  • Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
  • Should be leading the project support team
  • Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordination.

Visa Requirement:

  • Candidate must either be a Citizen of France or must be an EU Citizen or Must have a Valid work Visa through Which no Sponsorship is required.

Language Requirement:

  • Minimum B2 Level of French is Required

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