Technical Writer

il y a 4 jours

Nice, France Amadeus Temps plein
Job Title

Technical Writer Business Environment

The Programs, Delivery & Support department plays an important role in enhancing the travel experience through consulting, collaboration, and knowledge delivery. This department is dedicated to ensuring that both internal teams and airline customers receive high-quality service and support. The team is composed of professionals in various fields, including service experience, service transition, improvement, knowledge management, process and platform transformation, and product change management. They work closely with other departments to implement interfacing and APIs, data analytics, and business intelligence solutions.

The technical writer engages with a range of stakeholders to determine the appropriate type of end-user documentation required for one or more airline products to ensure that customers can successfully use a product and its functionality to fulfill their business needs. The technical writer takes responsibility for the assigned documentation projects and designs, develops, and delivers the required deliverables, such as user guides, online help, knowledge articles, and onscreen text, on time and to the required quality. They may also be called upon to peer review a colleague's work or to provide guidance or mentoring.

Your Main Responsibilities
  • Own user documentation for Airline products:
    • Manage projects and prioritize activities
    • Be an effective communicator and build strong relationships with key stakeholders
    • Be proactive for assigned products and actively build understanding and expertise in the product area
  • Identify users' needs and design the best solution:
    • Interact with internal stakeholders to understand the product learning requirements
    • Analyze the audience to understand their learning needs according to their business objectives and expertise
    • Determine the best method of content delivery
  • Develop content in line with analysis findings:
    • Work with R&D to provide input for onscreen text to facilitate product adoption
    • Interpret detailed technical documentation into clear and concise user-focused language
    • Create clear instructions or conceptual information that you'll deliver in an online help system, user guide, or other delivery output
  • Publish and promote the solutions:
    • Publish the content making sure it conforms with department standards and quality guidelines
    • Use established communication channels to promote content to customers
    • Continue to enhance the documentation as the product evolves
What we can offer you ?

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

How do we hire?
  • Online application : Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.
  • Phone Interview : We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.
  • Online Testing : Depending on the role you applied for, you may have to do some online tests.
  • Interviews : First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.
  • Offer : Our Talent team will make you a job offer and welcome you to your new role with us.
  • Join our global team : Where you can develop your skills and build an international career that matters.
100% of the people we've recruited started by applying. Take a chance

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

  • Technical Writer

    il y a 1 semaine

    Nice, France Amadeus Temps plein

    Job TitleTechnical WriterBusiness Environment The Programs, Delivery & Support department plays an important role in enhancing the travel experience through consulting, collaboration, and knowledge delivery. This department is dedicated to ensuring that both internal teams and airline customers receive high-quality service and support. The team is composed...

  • Lead Product Definition Analyst

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleLead Product Definition AnalystJob DescriptionIn this Role You Will:Analyze business requirements from Product Management to define functional solutions.Build, maintain, and share knowledge of our processes and services.Size and validate specifications.Write feasibility studies, solution overview documents, product specifications.Present functional...

  • Senior System

    Il y a 6 mois

    Nice, France Enreach Temps plein

    The Role Your mission at Enreach: Join our Customer Operations Team (Sophia Antipolis - France) in a hands-on technical & quality role where you will be involved in the end-to-end lifecycle of software releasing with a special focus on our prime customer that is today hosting several hundreds of thousands of users. As a member of the Strategic...

  • Senior Software Development Engineer

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleSenior Software Development Engineer (C++)Business EnvironmentReservation is the beating heart of many Amadeus products: it handles critical steps of a trip reservation, including booking, ticketing, PNR management, etc.Our organization (CPS-RES) drives these reservation functions for different travel content types, such as air, land and sea. We are...

  • Senior QA Engineer

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleSenior QA Engineer - Shopping OrchestrationSummary of the role:If you’re thinking about your next career move and seeking fresh opportunities in the field of Quality Assurance (QA), this post is for you!At the core of our industry lie Finding and Pricing travel options. In today’s fiercely competitive business landscape, the battleground for...

  • Principal QA Engineer

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitlePrincipal QA EngineerSummary of the Role: Entity : CPS - SSP (Search, Shopping and Pricing)Finding and Pricing travel options are functionalities at the heart of our industry.In today's business context of fierce competition, search & price is the new innovation battlefield in travel: achieving excellence and constantly bringing...

  • Principal QA Engineer – Pricing Integration

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitlePrincipal QA Engineer – Pricing Integration & OrchestrationBusiness EnvironmentEntity : CPS - SSP (Search, Shopping and Pricing)The Search, Shopping and Pricing (SSP) division develops products designed to serve multiple customer segments: providers (airlines, alliances, and railway operators), distributors (travel agencies, online travel...

  • Senior QA Engineer

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleSenior QA Engineer (Nevio)NOTE: Candidates with a valid work visa permit would be preferred. Ensure the high quality of Amadeus products to upgrade customers’ experience.Business EnvironmentAirline business is going through a complete retailing transformation to address expectations customers are now used to in retail: workflow efficiency and...

  • Senior Product Definition Analyst(PDA) – API Management

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleSenior Product Definition Analyst(PDA) – API ManagementJob DescriptionAPI Management is the needed solution for an enterprise to embrace a digital strategy, and enable business based on APIs. It provides a means to our company for being competitive in that domain by accelerating our time-to-market, supporting flexibility in our content offering,...

  • QA Engineer for Order Maintenance

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleQA Engineer for Order MaintenanceJob DescriptionCommon accountabilities:- Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area. ​- Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes...

  • SAC Planning Expert

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleSAC Planning ExpertSummary of the Role: Finance Analytics is the delivery area within the Data and Analytics department with the focus on the reporting and planning processes of the Amadeus Finance function. As SAC (SAP Analytics Cloud) expert you will contribute to the maintenance and evolution of the Amadeus SAC Platform supporting the Amadeus...

  • Product Definition Analyst

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleProduct Definition AnalystExternal Job AdvertBusiness EnvironmentTSR organization (Travel Shopping & Reservation) is the beating heart of many Amadeus products: it handles critical steps of the travel reservation, including shopping, pricing, booking, ticketing, and the overall PNR management.Validation & Storage (VAS) Team is responsible for the...

  • QA Engineer

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleQA Engineer - Hotel Channel ManagementBusiness & Purpose  Want to join hospitality business in its massive growth? We are recruiting a talented developer to join our Amadeus Channel Manager Direct (ACMD) team in Nice and build our next generation cloud native Channel Manager product.Channel Manager connects tens of thousands of hotels with all the...

  • Product Definition Analyst in Hospitality

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleProduct Definition Analyst in HospitalityBusiness EnvironmentJoin Our Growing Hospitality Business as a PDA Lead!We are seeking a talented analyst to join our dynamic team and tackle exciting challenges in the hospitality industry. As a PDA Lead, you will collaborate with other PDAs to enhance our solutions, manage requirements flow, provide...

  • QA engineer for ORMS

    Il y a 4 mois

    Nice, France Amadeus Temps plein

    Job TitleQA engineer for ORMS ( Nevio)Business EnvironmentAirline business is going through a complete retailing transformation to address expectations customers are now used to in retail: workflow efficiency and control, price transparency, social networks interactions, personalization.In this context, Order Management System (ORMSo) is essential to deliver...