IT Supporter

il y a 1 semaine


Allemagne, France NetCologne IT Services GmbH Temps plein
IT Supporter (m/f/d) in the user helpdesk Permanent position, full-time - Cologne Your tasks
  • Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL
  • Supporting the IT contact persons (m/f/d) in schools and with business customers
  • Ensuring trouble-free functionality of all IT systems and software applications in cooperation with 2nd level administration and the other IT teams
  • Deployment and configuration of workstations (Windows), Apple & Android devices
  • Remote management and maintenance of over 100,000 iOS and Android devices
  • Documentation of workarounds and solution approaches in a knowledge database
Your profile

  • You have IT-related vocational training or corresponding proven professional experience
  • You are very familiar with common PC operating systems such as Windows, Linux, Android, iPadOS and standard applications in the MS Windows environment
  • Ideally, you have some experience in user support, support and remote support and have already worked with ticket systems (preferably TANSS)
  • You work just as well independently as in a team and enjoy communicating on the phone
  • You are characterized by a strong customer and service orientation, as well as a structured and careful way of working
  • Fluent written and spoken German is a prerequisite

You don't (yet) meet all the desired requirements? We are still very much looking forward to your
application so that we can continue to develop together.

What we offer you

You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.

In an exciting working environment with short decision-making paths, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development measures.

  • A permanent, financially secure and long-term position
  • Regular internal and external training
  • Flexible working hours and a home office arrangement
  • Ultra-modern office space based on the "New Work" concept and chill-out & creative areas
  • An attractive company pension allowance including individual advice from an external service provider
  • A Germany ticket and JobRad offers for a comfortable journey to work
  • Flat hierarchies and open communication
  • A team kitchen and a canteen
  • Regular team events
  • 30 days vacation + 4 custom days
  • Weekly fresh fruit as well as coffee, tea and water as much as you like
Interested?

Then we look forward to receiving your detailed application, including your salary expectations and earliest possible starting date.

NetCologne IT Services GmbH
Human Resources Department | Elisa Zube & Michèle Polcyn
Adolf-Grimme-Allee 3 | 50829 Cologne

About us

We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalization.
From IT strategy consulting to the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - through our Cologne service desk or on site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our education services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. With us, teachers and students get everything they need for the modern classroom and thus have digitalization fully under control.


  • IT Service Desk Support

    il y a 1 semaine


    Allemagne, France NetCologne IT Services GmbH Temps plein

    IT Supporter (m/f/d) in the user helpdesk Permanent position, full-time - Cologne Your tasks Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL Supporting the IT contact persons (m/f/d) in schools and with business customers Ensuring...

  • IT Service Desk Support

    il y a 7 jours


    Allemagne, France NetCologne IT Services GmbH Temps plein

    IT Supporter (m/f/d) in the user helpdesk Permanent position, full-time - Cologne Your tasks Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL Supporting the IT contact persons (m/f/d) in schools and with business customers Ensuring...


  • Allemagne, France HIRSCHTEC GmbH & Co. KG Temps plein

    Corporate IT Manager (Infrastructure & hybrid Workplace) (f/m/d) Helpdesk Are you an absolute team player who values independent and service-oriented work? The best possible performance, availability and security of our IT infrastructure are our top priority. The consistent use of new technologies enables us to ensure a highly professional working...


  • Allemagne, France HIRSCHTEC GmbH & Co. KG Temps plein

    Corporate IT Manager (Infrastructure & hybrid Workplace) (f/m/d) Helpdesk Are you an absolute team player who values independent and service-oriented work? The best possible performance, availability and security of our IT infrastructure are our top priority. The consistent use of new technologies enables us to ensure a highly professional working...

  • Team Support

    il y a 4 semaines


    Allemagne, France NetCologne IT Services GmbH Temps plein

    Head (m/f/d) Competence Team Network Permanent position, full-time - Cologne Your tasks Leading the team of approx. You act as a coach in your team and support your employees (m/f/d) in their development The planning, implementation and monitoring of network projects You are responsible for the expansion of your team as well as personnel...

  • Team Support

    il y a 4 semaines


    Allemagne, France NetCologne IT Services GmbH Temps plein

    Head (m/f/d) Competence Team Network Permanent position, full-time - Cologne Your tasks Leading the team of approx. You act as a coach in your team and support your employees (m/f/d) in their development The planning, implementation and monitoring of network projects You are responsible for the expansion of your team as well as personnel...

  • IT Systemadministrator

    il y a 4 semaines


    Allemagne, France SmartPractice Europe GmbH Temps plein

    We are an internationally active pharmaceutical company with headquarters in Greven and sister companies in Hillerod, Denmark and Rome, Italy. We are looking to strengthen our competence team as soon as possible and in full-time or part-time a IT System Administrator / IT Support (m/f/d) Your tasks and responsibilities: 1st and 2nd level support...

  • IT Systemadministrator

    il y a 4 semaines


    Allemagne, France SmartPractice Europe GmbH Temps plein

    We are an internationally active pharmaceutical company with headquarters in Greven and sister companies in Hillerod, Denmark and Rome, Italy. We are looking to strengthen our competence team as soon as possible and in full-time or part-time a IT System Administrator / IT Support (m/f/d) Your tasks and responsibilities: 1st and 2nd level support...

  • Software Support/Development

    il y a 2 semaines


    Allemagne, France NetCologne IT Services GmbH Temps plein

    Software packager (m/f/d) in application deployment You package and distribute software products using modern scripting languages You work with common software distribution solutions such as Microsoft Intune, Microsoft SCCM (Endpoint Configuration Manager), OPSI and others You improve and optimize the software distribution processes You...

  • Software Support/Development

    il y a 2 semaines


    Allemagne, France NetCologne IT Services GmbH Temps plein

    Software packager (m/f/d) in application deployment You package and distribute software products using modern scripting languages You work with common software distribution solutions such as Microsoft Intune, Microsoft SCCM (Endpoint Configuration Manager), OPSI and others You improve and optimize the software distribution processes You...

  • System Administrator

    il y a 1 mois


    Allemagne, France Rotorworks GmbH Temps plein

    Rotorworks is an independent service provider for wind turbines based in Berlin-Adlershof. We are a medium-sized company that offers high-quality repair and maintenance services for wind turbines worldwide - both onshore and offshore. We are characterized by the fact that our teams can be deployed quickly and flexibly. We work in international teams that are...

  • System Administrator

    il y a 1 mois


    Allemagne, France Rotorworks GmbH Temps plein

    Rotorworks is an independent service provider for wind turbines based in Berlin-Adlershof. We are a medium-sized company that offers high-quality repair and maintenance services for wind turbines worldwide - both onshore and offshore. We are characterized by the fact that our teams can be deployed quickly and flexibly. We work in international teams that are...


  • Allemagne, France UKSH Gesellschaft für IT Services mbH Temps plein

    IT Application Manager (m/f/d) Patient and Referrer Portal UKSH Gesellschaft für IT Services mbH, based in Lübeck, provides all IT services for the University Medical Center Schleswig-Holstein (UKSH) and thus supports cutting-edge medicine and research at Schleswig-Holstein's largest employer. Our service portfolio includes support for administrative...


  • Allemagne, France UKSH Gesellschaft für IT Services mbH Temps plein

    IT Application Manager (m/f/d) Patient and Referrer Portal UKSH Gesellschaft für IT Services mbH, based in Lübeck, provides all IT services for the University Medical Center Schleswig-Holstein (UKSH) and thus supports cutting-edge medicine and research at Schleswig-Holstein's largest employer. Our service portfolio includes support for administrative...

  • Service Leiter IT

    il y a 22 heures


    Allemagne, France NetCologne IT Services GmbH Temps plein

    IT Service Manager (m/f/d) You are THE contact person for your customers and take care of all issues that arise You hold presentations and service review meetings independently You have IT-related vocational training or relevant proven professional experience Ideally, you have already gained your first professional management experience, e.g....


  • Allemagne, France GeraNova Bruckmann Verlagshaus GmbH Temps plein

    We are an innovative and dynamically growing media company. We are one of the leading and largest special interest providers in the German-speaking world in our Travel, Home, Hobby and Pets subject areas. Under the umbrella of the GeraNova Bruckmann publishing house, we publish around 40 magazines and specials as well as over 500 book novelties per year and...


  • Allemagne, France GeraNova Bruckmann Verlagshaus GmbH Temps plein

    We are an innovative and dynamically growing media company. We are one of the leading and largest special interest providers in the German-speaking world in our Travel, Home, Hobby and Pets subject areas. Under the umbrella of the GeraNova Bruckmann publishing house, we publish around 40 magazines and specials as well as over 500 book novelties per year and...


  • Allemagne, France UKSH Gesellschaft für IT Services mbH Temps plein

    IT specialist (m/f/d) in the laboratory workstation area UKSH Gesellschaft für IT Services mbH, based in Lübeck, provides all IT services for the University Medical Center Schleswig-Holstein (UKSH) and thus supports cutting-edge medicine and research at Schleswig-Holstein's largest employer. Our service portfolio includes support for administrative and...


  • Allemagne, France NetCologne IT Services GmbH Temps plein

    System Administrator (m/f/d) Field Service Permanent position, full-time - Cologne Your tasks On-site support for schools and business customers Independent error analysis and the creation of incidents Installation/configuration of the IT infrastructure at the customer's site Carrying out administration and maintenance work ...

  • IT Manager

    il y a 3 semaines


    Allemagne, France UKSH Gesellschaft für IT Services mbH Temps plein

    IT Group Manager (m/f/d) Network in the area of system operation UKSH Gesellschaft für IT Services mbH, based in Lübeck, provides all IT services for the University Medical Center Schleswig-Holstein (UKSH) and thus supports cutting-edge medicine and research at Schleswig-Holstein's largest employer. Our service portfolio includes support for...