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Incident Manager
Il y a 4 mois
Envie d’un nouveau challenge... Rejoins-nous chez Aubay
Notre ADN allie l’Expertise technique, Innovation, Collaboration, Engagement et Ethique
En tant qu'Incident Manager (H/F) vous évoluerez sur des missions de :
- Gestion des incidents du backlog
- Conférences techniques et managériale de gestion d'incident
- La rédaction des PV de recettes et les compte rendus des conférences techniques, établir le chronogramme de l'incident
- La rédaction et diffusion de communication sur incidents
- Mise en place et gestion des tableaux de bord et les reportings
- La bonne application des procédures et des règles
- Gestion de l’outil de ticketing
- Actualisation et audit de portefeuille d’incidents (délais, tickets en attente, documentation des consignes, etc…)
