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Customer Care Manager
Il y a 4 mois
Chaque jour, nous explorons de nouvelles stratégies et travaillons en étroite collaboration pour proposer des technologies innovantes, afin de rester à la pointe de notre secteur. Et nous sommes convaincus que nos collaborateurs du monde entier jouent le rôle le plus important pour aider nos clients à réussir.
L'équipe Service Client France recherche son/sa nouveau/elle **Customer Care Manager** pour **gérer une équipe de 7 personnes,** depuis nos locaux à** Nanterre **(92) avec une possibilité de télétravailler jusqu'à 2 jours par semaine.
**Principales Responsabilités**:
- Encadrer, manager l'équipe Service Client FR et mettre en œuvre les plans de développement permettant d'assurer le niveau de compétence adéquat
- Coordonner la charge de travail de l'équipe, fixer les priorités et contribuer à soutenir les autres services, afin de maximiser les résultats de l'équipe Leica France
- Assurer le traitement des demandes de devis, des bons de commande, des modifications de commandes, et des annulations
- Gérer efficacement les remontées Clients internes et externes, résoudre les problèmes et les réclamations, afin d'améliorer la satisfaction des clients
- Assurer une bonne qualité de Service, et l'atteinte des objectifs quantitatifs et qualitatifs sur la satisfaction Clients
- Proposer et mettre en œuvre des initiatives locales permettant d'optimiser le transport et le stockage en local (qualité de service, coût, stocks de sécurité)
- Contribuer aux réunions et projets des équipes EMEA, afin d'améliorer l'efficacité du Service Client Leica
**Ce que vous pouvez apporter**:
- 10 ans d'expérience professionnelle **avec management d'équipe**
- Excellentes qualités d'organisation et de communication
- Une bonne maîtrise de **l'anglais**
- La connaissances de** Salesforce et SAP**
- Une expérience au sein d'un Service Client dans le domaine du laboratoire serait un vrai plus
**Ce que nous vous offrons**:
- Un package compétitif : Fixe + variable, ordinateur, Iphone
- Un programme de formation interne : sur nos produits évidemment, mais également en leadership...
- Des perspectives d'évolution réelles, que ce soit au sein de Leica Biosystems ou au sein du groupe Danaher, en France, comme à l'étranger
LI-hybrid
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
