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Stage - Customer Sucess Manager Junior (H/F)
Il y a 3 mois
**Description du poste**
Nous recherchons notre **Customer Success Manager Junior** sur **Paris (19ème) **dans le cadre d'un stage de fin d'étude qui pourra potentiellement se transformer en CDI Vous intègrerez l'équipe Modern Workplace, qui accompagne nos clients sur l'adoption et les usages des outils modernes.
**Ok, mais le Modern Workplace, c'est quoi ?**
C'est une solution développée par Microsoft, plus connu sous le nom d'Office 365, qui représente tout un package de logiciels de bureautique permettant d'améliorer la collaboration à distance et d'accroître la productivité.
**Votre rôle au sein de cette équipe est la suivante**:
- **Accompagner le commercial lors de la détection de projet **:compréhension des besoins clients et des problématiques, organiser des présentations et rédaction des offres.
- **Suivi du projet**: envoie et relance de devis, traitement des commandes
- **Formation**: accompagner nos clients une fois le projet finalisé pour la mise en place de la solution via des formations auprès du client
- **Création de ressources internes** : tutoriels, modèles de qualification pour les entretiens client ou d'analyse de métriques, supports de formation, guides de bonnes pratiques.
- **Gestion du référencement partenaire sur les usages**: négocier l'activation du partenariat avec nos clients et vérifier les niveaux d'usage des solutions pour les clients installés.
- **Veille technologique** : développer vos connaissances sur les outils Microsoft et animer la communauté de collaborateurs (consultants et commerciaux) en partageant les nouveautés à ne pas manquer
**Les petits plus du poste**:
- Vous progresserez sur des sujets techniques et développerez vos compétences commerciales.
- Vous développerez des compétences en tant que consultant en conduite du changement : de la définition des besoins à la mise en place des projets.
- Vous serez amené à travailler de manière transversale au sein de l'entreprise
- Si l'accompagnement et la bienveillance sont de mise, l'autonomie et la confiance font également partie du fonctionnement de Bechtle
- Si le stage est une réussite et que vous êtes convaincus par la culture Bechtle, il y a une place pour vous dans l'équipe
**Le process**:
- 1 préqualification téléphonique avec Priscillia
- 1 entretien manager avec Alexia & Priscillia
**Profil recherché**:
Avant les compétences, nous recherchons une personnalité
Tu es actuellement dans un cursus ingénieur **ou commercial** et tu recherches un stage de fin d'étude de 6 mois ?
Tu as un bon **relationnel**, tu es **** avec une volonté de travailler en équipe ? Tu as un **Anglais** opérationnel ?
Tu recherches à t'épanouir au sein d'une équipe avec une bonne ambiance, sur un poste évolutif ?
Si la réponse est oui à chacune de ces questions, alors n'attends plus Et postule
Type d'emploi : Temps plein, Stage
Durée du contrat : 6 mois
Salaire : 554,00€ à 1 000,00€ par mois
Avantages:
- Horaires flexibles
- Titre-restaurant
Programmation:
- Du Lundi au Vendredi
- Travail en journée
Lieu du poste : Un seul lieu de travail
