Head Of Customer Support
il y a 7 jours
As our future Head of Customer Support, your mission will be to lead and shape the strategies that ensure our users have a seamless and amazing experience .
You will be responsible for overseeing all customer support functions and ensuring that our support team is empowered to deliver exceptional service.
We are looking for someone who not only has a proven track record in customer support but also shares our passion for building communities and fostering genuine human connections.
If you have solid experience in developing and executing customer support strategies, and are ready to take on the challenge of ensuring a safe and positive user experience, Timeleft is the perfect place for you.
As the future Head of Customer Support at Timeleft, you'll embark on a comprehensive journey to elevate our customer support standards and ensure our platform remains a safe and welcoming space for all users.
Hire & develop a high-performing customer support teamSet quality and performance objectives for the customer support team.
Analyze data and performance metrics to identify opportunities for improvement in customer satisfaction and retention.
Act as the bridge between the customer support team and the product team.
Challenge internal processes impacting customers to ensure smooth communication and information flow with all internal teams (Sales, Account Management, Marketing, etc.).
Adapt our customer strategy to meet the challenges of international expansion.Competitive remuneration and flexible office hours.
Proven experience in customer support roles, preferably in a tech startup environment.
Knowledge of customer support software, automation tools, and data analytics.
Bonus:
Familiarity with platforms such as Zendesk, Intercom, or similar.
If you are selected, a 30-minute video call meeting to present the project in more detail and explain what you will have to do and answer your questions.
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