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Cdd - Customer Service Officer (H/F)
Il y a 3 mois
Créé en 2006 par des professionnels du voyage et du e-tourisme, Voyage Privé est le premier site de ventes flash privées de voyages.
Notre entreprise est reconnue pour la qualité de ses offres ainsi que pour la qualité de ses relations avec ses clients et nos équipes sont des experts, ambitieux et exigeants, créatifs et innovants
Voyage Privé détient en 2018 un Chiffre d'Affaires de 600 millions d'euros avec une croissance positive chaque année depuis sa création.
Déjà plus de 400 passionnés sont des nôtres et, forts de leurs talents et de leur motivation, plus de 42 millions de membres ont été convaincus de nous confier leurs vacances
Et vous ? Serez-vous le prochain à rejoindre l'aventure ?
**Description du poste**
Sous la responsabilité de la direction des opérations vous assurez le suivi journalier des centres de contact et des dossiers clients en coordination avec les autres départements internes.
Vos missions principales seront les suivantes:
- Suivre au quotidien les performances quanti et quali des agent du call center et alerter sur les problématiques relevées
- Préparer certains traitements à confier au prestataire au fil de l'eau (solutions de reprotection, consignes de gestion d'un épisode de crise, consignes d'indemnisation pour un événement particulier, etc.)
- Assister les équipes en niveau 2 sur les problèmes remontés par les agents, comme:
- Des demandes clients particulières
- Des retours de fournisseurs
- Des décisions de prises en charge au-delà d'un seuil prédéfini
- Gérer en direct des situations clients compliquées ou des remontées négatives e-reputation (FB, twitter, forums)
- Proposer des plans d'action issus de ses analyses, et les mettre en œuvre ou les confier aux autres services (projets, formation, etc.)
code SJ123
**Qualifications**
De formation Bac + 2 à Bac + 5, vous maîtrisez idéalement la relation avec les centres de contact et connaissez le secteur du tourisme.
La maîtrise d**'Anglais **est impérative à l'écrit et à l'oral. Une autre langue européenne serait un grand plus(Italien, Espagnol, Néerlandais etc)
Vous faites preuve de sens client, d'une forte autonomie, d'une bonne communication.
Vous êtes très organisé(e) et savez gérer le stress.
Avoir des notions de droit(CGV, code de tourisme) serait un grand plus
Également, vous êtes à l'aise avec les outils informatiques dont Excel.
Vous êtes volontaire, organisé et avez l'esprit d'équipe.
**Informations supplémentaires** Pourquoi Voyage Privé**:
- Rejoindre la première agence de voyage en ligne en croissance constante
- Grandir et faire grandir les équipes de passionné(e)s dans un environnement dynamique et exposé à l'international
- Être entièrement impliqué dans l'aventure entrepreneuriale et devenir acteur de la réussite du Groupe (plan BSA, participation)
- Travailler et vivre dans le Sud de la France dans un cadre naturel, économique et culturel exceptionnel
- S'impliquer dans les projets sociétaux orientés éducation, sport (Ecole des XV) et environnement (VP Green) ou accompagner une start-up avec le projet accélérateur Les Tremplins de l'Innovation E-tourisme
- Bénéficier de tarifs encore plus avantageux sur les sites du Groupe et en faire profiter vos famille et amis
- Participer avec les collègues aux cours de sport offerts et aux matchs de Rugby (Provence Rugby)
- Et enfin profiter de nombreux évènements internes (Company Breaks mensuels, Convention annuelle etc) qui rythment la vie de nos collaborateurs
CDD à pourvoir à partir d'aujourd'hui jusqu'à septembre.
All your information will be kept confidential according to EEO guidelines.
