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Application Support Specialist
Il y a 3 mois
The Application Support Specialist is responsible for providing usersupport for specific software programs includes programmingapplications, testing the functionality of application services,evaluating the functional requirements of the application and enhancevarious applications.
They review, support, and maintain variousapplications including database management, system enhancements,upgrades, training, and reporting. They are responsible for takinginitiatives in process improvement plans, efficient reporting, and flowof information.The Application Support Specialist provides a wide range of technicalassistance and basic application training to the end users via phone,in-person, e-mail, or remotely.
They rely on extensive experience andjudgment to plan and accomplish goals. A wide degree of creativity,discretion and latitude is expected.Tasks:
Collaborates and works closely with local management and departmentleaders to assess near and long-term application requirements.
Independently perform expert level analysis and design bytranslating business requirements into technical specifications.
Performs data importing and data analysis.
Assist in formulation of procedures and best practices for users ofapplications.
Responsible for training end users in proper use of various softwareapplications.
Interacts with vendors and support teams investigating systemissues, escalating, troubleshooting the system and software.
Provides expert support to end users in the identification andresolution of application related issues.
Creates and maintains good working relationships with internaldepartments, 3rd party vendors and hosting providers.
Working with end users, including adjusting the software to bettermeet their business requirement or resolve current problems they arefacing when using the software.
Ensuring applications are maintained in a manner that supportsdelivery of services to multiple platforms, resilience, andperformance.Handling technical support requests through e-mail, remotely or inperson, analyzing reported problems, and resolving recurring issues,escalating the issue if needed.
Provides updates, status, and completion information to managerand/or end users, via voice mail, e-mail or in-person communication.Keeps schedules, make tight deadlines, work timely andindependently.
Performs and maintains existing written documentation and uses ofthe knowledgebase.
Maintains daily record of computer data transactions such asreported IT related activities and resolution of the issues, and/orrequests, and assigning the work orders.
Performs back-up media when needed.Works as a team player in all aspects of the IT Department. #J-18808-Ljbffr
