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Assistant Customer Success
Il y a 3 mois
, école internationale de management à Montpellier du Bac +3 au Bac +5 recherche, pour l'une de ses entreprises partenaires, un(e) Assistant Customer Success H/F , en contrat d'alternance , à Montpellier .
Une formation ou un emploi : pourquoi pas les deux ?
Vous souhaitez vous orienter vers une formation professionnalisante . Dès septembre prochain, profitez des avantages d'un contrat en alternance pour vous former et acquérir un Bac +5 en .
Missions
Gestion et suivi des dossiers clients (gestion des comptes par type : distributeur/ client direct ou par répartition géographique ) Répondre à toutes demandes clients par téléphone, email, visio Gestion des litiges Transmission des dossiers aux autorités internes compétentes afin de mesurer le niveau de risque Envoi des nouveaux appareils sous garantie Onboarding des B2B2C Gestion d'une partie des désabonnements Contribution aux projets du service (ex : mise en place d'une FAQ,...)Profil
Vous êtes issu(e) d'une formation en Commerce International (Bac+3 minimum validé) Tu sais créer , maintenir et fidéliser la clientèle. Tu n'as pas peur d'aller au contact et tu sais gérer les éventuelles problématiques liées à l'après-vente de façon réactive Tu as la fibre commerciale, tu sais faire preuve d'empathie Anglais très bon niveau.. Une autre langue serait fortement appréciée. Bonne connaissance du Pack Office et des outils CRM Bonnes capacités rédactionnellesModalités
Type de contrat : alternance Durée : 24 mois, temps plein Lieu de travail : Montpellier Salaire : à calculer selon votre âge et votre niveau d'étudesType d'emploi : Alternance, Temps plein
Salaire : 926,00€ à 1 747,00€ par mois
Programmation :
Du lundi au vendredi Période de travail de 8 HeuresFormation :
Bac +3 (Licence / Bachelor) (Requis)Lieu du poste : En présentiel
