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Office & Community Manager
Il y a 3 mois
Over the past 15 years, we have seen a shift in the focus of business models across every industry - from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships.
This is the "Subscription Economy" a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it:_Subscribed_.
Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.
Our vision is simple:
we call it "The World Subscribed." It's the idea that one day every company will join the Subscription Economy - a $1.5 Trillion opportunity by 2025 according to UBS.
Our mission:
to power the world's best companies to win in the Subscription Economy.
THE TEAM
Workplace Resources is a highly trusted team, responsible for providing an incredible experience for our ZEOs (what we call Zuora employees).
We create and support offices that look good, initiatives that feel good, and programs that do good for Zuora and our community.
As a lean team of creative and innovative workplace champions, we work closely to understand the needs of our ever evolving workforce so we can continue to drive collaboration, promote learning, and nurture our ZEO culture wherever people work.
There's no shortage of opportunities, energy, and drive with this teamTHE ROLE
In addition to taking care of our office and supporting our ZEOs, this role will also support some of our Sales and Marketing initiatives including but not limited to: coordinating dinners and offsites for teams and customers, sending promotional items, preparing required documentation, and being a support to our IT team based in London (don't worry, IT technical skills are not required)
This role is required to be in the office located in central Paris at least - 4 days per week.
You will report to a manager based in California and speaking both fluent English and French is required.
IN THIS ROLE, YOU'LL GET TO
Support employees and visitors
- Listen to the needs of our ZEOs both through formal meetings and informal conversations
- Report on inoffice employee attendance across our global offices
- Assist with employees needs in the office
- Play a key role in onboarding and offboarding employees
- Manage incoming requests and questions using a ticketing system
- Facilitate office access and badging for employees and guests
- Support guests or employees traveling to an office they are not familiar with provide directions and needed information, add them to the building guest list, and be the point of contact to answer any questions
Enhance the energy and connection of employees
- Help organize and/or support office events, both virtually and inperson
- Develop new and impactful engagement projects and programs to enhance the experience of our ZEOs
- Work collaboratively within the rest of the global Workplace Resources team and with crossfunctional groups to lead and run various programs
- Draft and distribute clear communication and documentation to all levels of management
Maintain a safe, clean, and organized office
- Take pride in the appearance of the office and make it friendly for our employees and guests
- Maintain adequately stocked kitchens and office supplies, restock paper and copy machine products, and general upkeep of office equipment
- Manage weekly snack ordering and budgeting with our vendors
- Order meals for the office when required
- Ensure safety measures are in place
- Ensure conference rooms are clean, functional and presentable
- Manage shipping and receiving for the office
- Assist with facility improvement projects including furniture modifications, setups, and moves
- Communicate with building management for any facilities needs
- Respond to building emergencies
- Manage services with various vendors
Provide administrative support to the local teams
- Coordinate local Sales and Marketing team dinners and offsites
- Shiping promotional items and gifts and other materials to customers
- Assist in processing invoices and other admin related tasks
- Distributing and collecting IT equipment
WHO WE'RE LOOKING FOR
- Must be customer service oriented
- A positive, can do attitude with a willingness and excitement to learn new things
- Interpersonal skills, supported by excellent written and oral communications skills
- Demonstrated ability to interact effectively with a wide variety of people and levels of management
- Proven ability to be resourceful in solving problems without much supervision
- Ability to work independently and set priorities and propose solutions effectively with mínimal direction or guidance
- Extremely proactive with a strong willingness to get involved in discussions and projects
- Can think creatively and out
