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Team Manager
Il y a 3 mois
Location:
Paris,
FR
ID:
8695
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
We are currently seeking a highly motivated and dynamic TEAM MANAGER H/F) with a strong passion for creating an exclusive experience for our customers.We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product.
Responsibilities will include:
Client:
Be responsible for the customer experience in store by guaranteeing excellent client journey
Coach the team to exploit all the possibilities of connection and conversion, retention of new customers and reactivation of lost customers; constantly keep abreast of the progress of store sales and communicate positively to staff.
Assist the Store Manager in assigning quantitative and qualitative objectives and verify that these objectives are met.Ensure the proper execution of CRM activities to achieve the objectives of retention, upgrade and conversion of prospects.
Ensure continuous progress of KPI performance indicators as set.
Ensure the inclusion of digital tools and assets in Customer Travel and Customer Routine and drive partner sales.
Listen to and take into account customer feedback by giving all relevant information to the Store Manager and General Management.
Assist sales staff or personally manage VIP customersManage all sensitive situations related to sales or after-sales activities (shop returns, end of season, customer returns, repairs, complaints).
Management & Team Coaching
Build the best team by recruiting and retaining talent, ensuring career development and succession plans.
Constantly evaluate the team's skills and train this team on the foundations of the organization.
Communicate effectively monthly with advisors to review performance and provide constructive and timely feedback.
Reflect the company's image in terms of standing and ensure that staff are aware of these levels.
Encourage a positive and professional team environment that promotes trust, integrity and high performance criteria, product handling criteria, setting an example.
Ensure appropriate onboarding of new hires.Liaise with the Store Manager/Manager and other Team Leaders, as appropriate, to allocate tasks and responsibilities among sales staff.
Work with them on all employee relations issues to ensure effective resolution.
Works with the Store Manager and Human Resources on all employee relations issues to ensure effective resolution.
Ensure a regular and efficient cascade of the company's content through morning briefings, product and CRM training, engaging animation of the store's bulletin board, delegating if necessary.
Product handling
Perform his role in accordance with the policies and guidelines established by the General Management with regard to the security of personnel and products, image and operations of the store.
Ensure all necessary measures for the safety of valuable products, materials and furniture both in the sales area and in stocks.
Guarantee end of season returns and product transfers.Perform regular inventory checks and provide the team with all inventory information.
In-store operations
Ensures compliance with administrative and operational procedures.
Manages the collection and payment systems and security of goods in accordance with company procedures and policies.
Store image
Ensures visual criteria and ensures guidelines are followed in the store. Ensure order, cleaning and internal presentation.
Liaise with the Store Visual Manager to plan layout of presentation elements; verify and report on the effectiveness of visual criteria for sales.
Competencies:
You have a previous experience as a Manager in a luxury house of about 3 years.
You have a strong team spirit, enjoy challenges and have management and coaching skills.
You know how to motivate employees through transparent and effective communication.
You have a very good understanding of performance indicators and a strong ability to implement action plans to improve them.
You speak fluent French and English, third language will be appreciated.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
