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Service Delivery Manager
Il y a 3 mois
Description de poste : Responsable de la prestation de services
Lieu : Nanterre, France (Sur site 1 jour par semaine)
Type d'emploi : Permanent
Nous recherchons un Responsable de la prestation de services dédié et expérimenté pour rejoindre notre société financière basée à Nanterre, en France. Dans ce rôle, vous serez chargé de garantir la réussite de la prestation de services informatiques à nos clients et aux parties prenantes internes.
Responsabilités principales :
Gérer le processus de prestation de services de bout en bout, en veillant à ce que les services informatiques respectent les niveaux de service convenus et les attentes des clients. Agir en tant que point de contact principal pour les clients concernant la prestation de services, en traitant tout problème ou escalade de manière opportune. Collaborer avec les équipes internes pour identifier les domaines d'amélioration du service et mettre en œuvre des solutions pour améliorer la qualité du service. Animer des réunions de revue de service avec les clients pour discuter des performances, traiter les problèmes et recueillir des commentaires en vue d'améliorations continues. Surveiller les métriques de performance du service et préparer des rapports réguliers pour examen par la direction. Développer et maintenir de solides relations avec les principales parties prenantes, y compris les clients, les fournisseurs et les équipes internes. Assurer la conformité aux réglementations et normes pertinentes relatives à la prestation de services dans le secteur financier. Exigences principales : Diplôme universitaire en informatique, en sciences informatiques, en administration des affaires ou dans un domaine connexe. Expérience avérée (minimum 5 ans) dans la gestion de la prestation de services dans le secteur des services financiers. Solide compréhension du cadre ITIL et des meilleures pratiques liées à la gestion des services. Excellentes compétences en communication et en relations interpersonnelles, avec la capacité d'établir des relations et de gérer les attentes des clients. Expérience dans la gestion des accords de niveau de service (SLA) et la conduite d'initiatives continues d'amélioration des services. Compétences en gestion de projet avec la capacité de hiérarchiser les tâches et de gérer plusieurs projets simultanément. Des certifications pertinentes telles que ITIL Foundation, Certified Service Delivery Professional (CSDP) ou Project Management Professional (PMP) sont préférées.