Technical Manager EMEA

il y a 2 semaines


Paris, Île-de-France zeroG - AI in Aviation Temps plein
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer
interactions across all communication channels.

As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer.

Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+

As the Head of Support at Diabolocom, your primary objective is to lead and coordinate all customer support activities.

You will be tasked with ensuring our clients receive high-quality support that meets and exceeds their expectations in terms of responsiveness and quality of response.

Leading a dedicated team of support professionals, you will ensure issues are

Support Team Management:

  • Delivering High-

Quality Customer Support:

  • Responding to customer support inquiries within designated timeframes and in accordance with defined quality standards.
  • Identifying trends and recurring customer support issues, and drafting internal and external documentation.
  • Supervision and

Ticket Management:

  • Continuous Improvement of Support:
  • Developing and implementing processes and procedures to enhance the effectiveness and quality of customer support.
  • Monitoring key performance indicators (KPIs) related to customer support and proposing corrective actions as needed.
  • Proven experience in a customer support management role, preferably in the software or technology sector.
  • Practical knowledge of ticket management tools and CRM systems.
  • Proficiency in English (additional languages are a plus).
  • Bachelor's degree in business management, computer science, or a related field, or equivalent experience.
An international work environment with English as the daily language.

  • Full project management responsibility, from understanding client needs to implementing the solution.
  • Remote work policy (up to 2 days per week).
  • The opportunity to join a growing company with many career prospects.
  • Call with our Head of Support
  • All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.
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