Technical Support Engineer
il y a 2 semaines
Key responsibilities:
- Handle customer friendly claims files in close collaboration with our sales, sales and other internal departments.
- Respond to various technical requests and recommend paint systems and products according to the site context, to the different interlocutors.
- Formalize recommendations following onsite visits, by carrying out Technical Implementation Advice for professional customers and more particularly on sites with a large surface area, the thermal insulation of walls from the outside and composite systems of external thermal insulation.
- Participate in the controls on the files performed by the sales force during the travelling.
- Give to sales force training and build PPG brand.
- Ensure competitive intelligence and market intelligence gathering
Qualifications:
- Graduated from a Degree + 3 in Technical Building Product or in Engineering School.
- A confirmed experience (35 years minimum) in a similar role or as a Works Manager is required.
- Customer and business oriented, you know the market: distributors, bodybuilders, manufacturers, aftersales truck manufacturers and competitors.
- Your social skills, analytical and synthetic skills, emotional intelligence and tact are key skills to be successful in this role.
- We expect from you rigor, resourcefulness, abnegation and ability to evolve in a resultsoriented environment within a matrix organization.
- A fluent level of French is required and a proficient level of English is preferred.
- Knowledge of the Pack Office is required.
ABOUT US:
PPG:
WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at
PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are "One PPG" to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday - everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way:
(Click here to learn more about the PPG Way
)
PPG vision:
We are One PPG:
Benefits will be discussed with you by your recruiter during the hiring process.
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