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Service Quality Manager F/H

Il y a 3 mois


AnnecyleVieux, Auvergne-Rhône-Alpes, France Atrihome Solutions Temps plein
Atrihome Solutions, commercialise ses produits sous la marque Confor'm Habitat auprès des particuliers.Présents dans toute la France depuis plus de 40 ans, nous sommes des spécialistes de la rénovation de l'habitat auprès des particuliers. Nous commercialisons et posons des produits de qualité fabriqués en France : - fenêtres - portes d'entrée et blindées - volets - portes de garage - portails - clôtures - garde-corps - pergolas bioclimatique - préaux et carports
Nous recherchons pour notre siège à Annecy (74) un/une Coordinateur(trice) d'Exploitation (CDI). La mission est de suivre et coordonner les étapes de gestion des commandes de nos clients au sein de la Direction d'Exploitation (avancement des dossiers avec les équipes commerciales, plans de financement, suivi des délais, phasage des travaux, ) de s'assurer du bon déroulement de la satisfaction externe et interne et être le/la garant(e) de la bonne application des méthodes de travail définies par la société, tout cela dans un esprit d'amélioration continue.La gestion opérationnelle des litiges clients et des SAV en relation avec les autres services de l'entreprise fait partie de la Coordination d'Exploitation.Les principales opérations sont : Assurer un service de qualité à nos clientso Suivre toutes les commandes de manière simple et efficace, de l'entrée du dossier jusqu'à son encaissemento Être proactif(ve) pour suivre et garantir la réalisation des opérations dans les délais convenus avec nos clients Assurer le bon déroulement des opérationso En relation avec les équipes commerciales et techniques, suivre le déroulement continu des actions sur les commandes (Saisie, métrage, commandes, planification, pose, encaissement) en jouant un rôle d'interface entre les différents serviceso Traiter les retards et les réclamations avec les responsables commerciaux et techniqueso Effectuer les relances clients en lien avec les services comptable et juridiqueo Piloter quotidiennement l'activité au travers des outils statistiques et tableau de bord de l'entreprise Assurer la bonne réalisation quotidienne des règles de l'entrepriseo Faire respecter l'ensemble des procédures administratives et techniques et l'organisationo Analyser et transmettre à la direction les besoins et les problématiques administratives et techniques sur nos commandeso Amélioration des procédures et être force de proposition, en apportant des idées dans l'amélioration continue des procédures et organisations déjà en placeCOMPÉTENCES REQUISES POUR LE POSTE Les " savoirs " Connaissance en gestion administrative, financement, les bases du droit de la consommation Connaissance en communication, accueilLes " savoir-faire " Qualités rédactionnelles, maitrise de l'orthographe Rigueur et Fluidité dans les actions et la capacité à accompagner la coordination des actions Maitrise des outils bureautiques (suite Microsoft Office et particulièrement Word) Bonne élocution, aisance oraleLes " savoir-être " Capacité d'écoute et relationnelle Capacité d'adaptation aux situations, à différents interlocuteurs Sens des priorités et de l'initiative Sens de l'organisation Rigueur, autonomie et polyvalence CuriositéFORMATION : Confor'm Habitat vous offre une formation à nos organisations et nos produits.- Contrat CDI- Expérience minimum de 10 années dans une fonction similaire - Temps complet (35h), pas de télétravailPoste à pourvoir dès que possible Type d'emploi : Temps plein, CDIRémunération : ,00€ à ,00€ par anProgrammation : Travail en journéeLieu du poste : En présentiel