IT Service Engineer, France

il y a 2 semaines

Paris, Île-de-France Mindray Temps plein

IT Service Engineer, France

_Field based with frequent travel across France including Paris / Creteil Area_

_Highly Competitive Salary + Excellent Benefits + Career Enhancement_

_Reporting to Service Director, Mindray France_

Location:
Paris, Ile-de-France, France

  • An exciting opportunity, due to growth, is now available within our ambitious and highly dynamic IT Service team, we are looking for a passionate and energetic expert with precision and unwavering attention to detail to work with our team and customers. Showcase your responsive approach and firstclass relationship management skills to develop this role.
The IT Service engineer is a determining factor in the operation and success of our business.

You will assist all Service and Sales Employee's with duties and tasks as required to improve service performance and delivery of required IT projects across the Mindray Device portfolio.

You will support customers and MRFR teams on any IT request related to the MRFR installed base. This includes WIFI Audits, installation support, IT configuration, issue resolution, IT evolution, upgrade, internal and customer trainings.


Working as part of a fun, highly professional, experienced team, you will be fully supported in your success within this area.

This is an opportunity to really shape the success of our service in this area, so your impact will be significant.


Your responsibilities:

  • Act as a team leader for the Service IT Support function/team
  • Provide IT Technical support to Mindray France FSE's and customers
  • Act as a bridge and escalation point between the Service Team and the IT Product Specialists
  • Act as a Service IT lead for installations and coordinate IT challenges/workload in line with company structure
  • Assist with IT system faults and diagnostics
  • Assist with training, sharing knowledge and developing FSEs
  • Assist with the completion of site drawings, documentation, and notes
  • Ability to carry out a wireless site survey and analyse the results
  • Work closely with the France & EU IT Product team (IT product specialists)
  • Discuss and resolve IT issues with IT Product Specialists and local Service Manager
  • Willingness to be in a national fieldbased role, supporting customers and travelling as required to perform the role
  • Cover general PMLS service tasks if required, due to absence, leave or sickness
  • Other tasks or responsibilities designated by the Service Manager

What are we looking for in you?
-
Excellent communication French level to interact with French team and customer and perform training:


  • You will be able to work in France without the requirement of company sponsorship:
  • Educated to Degree level or equivalent High School Diploma in Electrical, Electronic or computer engineering with ideally 2 years' relevant experience
  • Strong written and verbal English skills are essential
  • Customer orientated, with good interpersonal, verbal, and written communication skills
  • Experience in delivering Technical based Training
  • Technically proficient in the troubleshooting and repair of all IT medical products
  • Knowledge of IP Networks and associated hardware, both wired and wireless
  • Understanding of TCP/IP and other associated protocols
  • Knowledge of Desktop and Server operating systems primarily Microsoft based W7, W10, Svr2008, Svr201
  • Understanding of HL7, both the protocol and how it integrates with hospital systems
  • Understanding of general hospital systems, DICOM, Imaging, PACS, PAS, EMR.
  • Knowledge of Mirth and its practical uses is desirable
  • Knowledge of Mindray IT Applications is desirable
  • Must be familiar with computer and office software
  • Wellorganized, able to function independently with minimum supervision
  • Enthusiastic together with a cando attitude
  • A knowledge and experience in medical devices and medical industry is a plus

What's in it for you?


Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long term working relationship.

With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun

  • Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers._

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