Repair Engineering Support Mea
il y a 1 semaine
Date:
Mar 8, 2023- Company:
- Location: Suresnes, FR, 92150
Context
We are the trusted technology partner to 1,000+ banks, acquirers, ISVs, payment aggregators and fintech customers and we deploy 40 million POS terminals around the world for retailers ranging from small merchants to some of the best-known global brands.
As the world's largest payment acceptance network, powered by 4,000 employees in more than 50 countries, we provide smart, trusted, and secure solutions with a local and international reach.
With 45 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide.
Our strengths in innovation are matched by the power and robustness of our platforms, the security of our solutions and the quality of our services.
At Ingenico, trust and sustainability are at the heart of everything we do.Scope
As a Hardware Support Specialist, you will lead the maintenance support activities for Ingenico repair partners in MEA/SEE
Responsibilities
- Provide timely, quality, frontline support and act as primary contact for INGENICO repair Partners
- Perform Level 1 & Level 2 troubleshooting and problem solving
- Manage Ingencio's Repair partners incoming support requests, to accurately diagnose issues and determine necessary path for resolution.
- Assess and address difficult customer situations without missing any required troubleshooting steps, and maintaining professionalism at all times
- Must multitask and work in fastpaced environment, quickly adapting to process changes
- Create, validate, and provide appropriate documentation and instructions for Repair Services partners
- Review open ticket queues and close tickets upon resolution on a daily basis.
- Implement new, update existing & control Repair Processes.
- Organize & Execute repair training plan to partners
- Manage repair introduction of new technologies from endtoend
- Create and monitor adapted KPIs and activity dashboard
- Work closely with Quality, Product Engineering, Supplier Management, Customer care, corporate teams, and Repair Services Suppliers to plan and coordinate necessary action plan.
Other Responsibilities:
- Specific functional activities as agreed in appraisal objectives.
Skills and Experience:
- Strong customer service mind set, able to accurately interpret issues through good communication and listening skills.
- Ability to work independently and as part of the team.
- Rigorous and capable of using adapted controlling methods (Gap analysis/action plan followup/etc.)
- Factual and data analysis decisionsupported
- Flexibility to quickly adjust process to the evolving situation
- Repair Process knowledge and mindset
- Strong ability with data analysis tools (Excel) and presentations (Powerpoint)
- Competent in other Microsoft Office (Outlook, Word)
- Process chart tools (e.g.
- English (fluent spoken and written)
- Hardware Repair Specialist with at least 5 to 8 experience with Process Design, Repair Operations and/or Electronics
- Bachelor degree in electronics is an advantage
- Experience on a constant changing environment/domain
- Knowledge of Payment Terminals Industry can be a plus
Computer/IT Skills:
- Strong ability with data analysis tools (Excel) and presentations (Powerpoint)
- Competent in other Microsoft Office (Outlook, Word)
- Process chart tools (e.g.
Behaviour skills:
- Perform in a constant moving environment
- Selfmotivated with a high degree of initiative requiring mínimal management direction
- High levels of professionalism & business ethics
- Communication, Teamwork, Presentation and meeting skills
REASONS TO JOIN US
You will work for a company that does everything possible to help you develop your potential and grow professionally (through personal development programs and training).
You will have access to a wide range of benefits including profit sharing, vacation bonuses and other interesting benefits offered by the Works council.
-
EMS & REPAIR Purchasing Manager
Il y a 2 mois
Suresnes, Île-de-France Ingenico Temps pleinContext Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's...
-
EMS & REPAIR Purchasing Manager
il y a 3 semaines
Suresnes, Île-de-France Ingenico Temps pleinContext Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's...
-
Corporate Engineering Project Manager
il y a 22 heures
Suresnes, Île-de-France BEL Temps pleinThe Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow, Kiri, Babybel, Boursin Nurishh, Pom'Potes and GoGo squeeZ, as well as some 30 local brands. Together,...
-
Senior Developer Specialist
il y a 1 semaine
Suresnes, Île-de-France oilandgas Temps pleinAt Subsea7, we take pride in being recognized globally as a leader across the Energy Industry. For 5 decades our people have delivered over 1,000 projects in all water depths across our energy hubs and we continue to do so, adapting and evolving in an ever-changing world. Our success and sustainability are only made possible by continuing to develop our...
-
technical publications engineer
il y a 1 semaine
Suresnes, Île-de-France Flying Whales Temps pleinAbout usWHO WE AREWe design today and we will build and operate tomorrow a fleet of airships, the LCA60T, intended for cargo transport. Capable of loading and unloading up to 60 tons of cargo (wood, wind turbine blades, containers, mobile hospitals, etc.) in hovering flight, with a reduced environmental footprint, this transport system is unprecedented.At...
-
Piping Calculation Engineer F/H
il y a 1 semaine
Suresnes, Île-de-France Flying Whales Temps pleinWe design today and we will build and operate tomorrow a fleet of airships, the LCA60T, intended for cargo transport. Capable of loading and unloading up to 60 tons of cargo (wood, wind turbine blades, containers, mobile hospitals, etc.) in hovering flight, with a reduced environmental footprint, this transport system is unprecedented. These pioneers of the...
-
Ingénieur Maintenance Structure H/F
il y a 1 semaine
Suresnes, Île-de-France Flying Whales Temps pleinINGENIEUR MAINTENANCE STRUCTURE (H/F) FLYING WHALES est une aventure industrielle hors du commun. Nous développons une solution de transport aérien pour soutenir le développement économique des territoires enclavés et réduire significativement l'empreinte environnementale du transport cargo. FLYING WHALES conçoit en consortium, construira sur trois...
-
Senior CAD Technician H/F
il y a 1 semaine
Suresnes, Île-de-France oilandgas Temps pleinOur success and sustainability are only made possible by continuing to develop our assets and technology through innovation and collaboration, and importantly through the development and diversity of our people who every day 'Make Incredible things Happen' At Subsea7. Reporting to the Deputy Drawing Office Manager or Drawing Office Manager, the Principal...
-
Lead Analysis Engineer
il y a 1 semaine
Suresnes, Île-de-France Subsea 7 Temps pleinWe are looking for a passionate Lead Analysis Engineer (Pipeline Installation) to join our team at our Suresnes, Paris office on a full-time, permanent basis. Our Pipeline Analysis Engineers are recognised for their expertise and those in the higher level positions also for their management skills and can oversee specific critical subjects either on business...
-
Project Installation Engineer
il y a 1 semaine
Suresnes, Île-de-France Subsea 7 Temps pleinAbout UsAt Subsea7, we take pride in being recognized globally as a leader across the Energy Industry, with over 80 nationalities across more than 30 countries. For 5 decades our people have delivered over 1000 projects in all water depths across our energy hubs and we continue to do so, adapting and evolving in an ever-changing world. Our success and...
-
Principal Subsea CAD Designer
il y a 1 semaine
Suresnes, Île-de-France Subsea 7 Temps pleinAt Subsea7, we are proud to be acknowledged globally as a leading company in the Energy Industry. For five decades, our team has successfully completed over 1,000 projects in various water depths across our energy hubs, continuously adapting and evolving in a constantly changing world.Job Title: Principal Subsea CAD DesignerReporting to the Deputy Drawing...
-
Maintenance Intern
il y a 1 semaine
Suresnes, Île-de-France FLYING WHALES Temps pleinAbout us:FLYING WHALES is an extraordinary industrial adventure.We design today the LCA60T, intended for cargo transport. Capable of loading and unloading up to 60 tons of cargo in hovering flight, with a reduced environmental footprint.This is the mission that FLYING WHALES has set itself: to open up isolated regions in the world while helping to reduce CO2...
-
Commercial Graduate Development Scheme
il y a 1 semaine
Suresnes, Île-de-France Subsea 7 Temps pleinAbout Subsea 7About the Company: At Subsea 7, we are known worldwide as a leading company in the Energy Industry, with a diverse workforce of over 80 nationalities from more than 30 countries. Our team has successfully completed over 1000 projects spanning various water depths in our energy hubs, constantly adapting to the changing industry landscape.Your...
-
Apprentice : Offshore Geotechnical Engineer - F/M/NB
il y a 1 semaine
Suresnes, Île-de-France Subsea 7 Temps pleinAt Subsea7, we take pride in being recognized globally as a leader across the Energy Industry, with over 80 nationalities across more than 30 countries. For 5 decades our people have delivered over 1000 projects in all water depths across our energy hubs and we continue to do so, adapting and evolving in an ever-changing world. Our success and sustainability...
-
Quality Assurance Manager
il y a 1 semaine
Suresnes, Île-de-France AXA France Temps pleinVotre rôle et vos missions La Direction Informatique, Organisation et Data a pour mission développer les systèmes informatiques au service de la société. Rattaché au Responsable de Software Engineering and IT Innovation, l'équipe de Quality Assurance (QA) a en charge la qualité des projets livrés au sein de la direction qui regroupent les...
-
system control engineer
il y a 1 semaine
Suresnes, Île-de-France Flying Whales Temps pleinÀ propos de nousFLYING WHALES is looking for a SYSTEM CONTROL ENGINEER ( H/F) FLYING WHALES is an extraordinary industrial adventure. We are developing an air transport solution to support the economic development of landlocked regions and significantly reduce the environmental footprint of cargo transport. FLYING WHALES has formed a consortium to design,...
-
supplier quality systems engineer
il y a 1 semaine
Suresnes, Île-de-France Flying Whales Temps pleinÀ propos de nousFLYING WHALES is looking for a SUPPLIER QUALITY SYSTEMS ENGINEER FLYING WHALES is an extraordinary industrial adventure. We are developing an air transport solution to support the economic development of landlocked regions and significantly reduce the environmental footprint of cargo transport. FLYING WHALES has formed a consortium to...
-
Principal Subsea CAD Designer
il y a 1 semaine
Suresnes, Île-de-France oilandgas Temps pleinAt Subsea7, we take pride in being recognized globally as a leader across the Energy Industry. For 5 decades our people have delivered over 1,000 projects in all water depths across our energy hubs and we continue to do so, adapting and evolving in an ever-changing world. Our success and sustainability are only made possible by continuing to develop our...
-
E-Health Project director
il y a 1 semaine
Suresnes, Île-de-France Servier Temps pleinFondé pour servir la santé, Servier est un groupe pharmaceutique international gouverné par une Fondation, qui aspire à avoir un impact sociétal significatif pour les patients et pour un monde durable. Son modèle unique de gouvernance lui permet de servir pleinement sa vocation avec une vision à long terme : être engagé pour le progrès...
-
Cyber Security Architect H/F
il y a 1 semaine
Suresnes, Île-de-France Bel Temps pleinThe Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow, Kiri, Babybel, Boursin Nurishh, Pom'Potes and GoGo squeeZ, as well as some 30 local brands. Together,...