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Team Leader IT
Il y a 3 mois
Vos missions:
- Enregistrer les incidents ou anomalies de fonctionnement signalés
- Assurer le support par la prise en main à distance ou en front avec les utilisateurs
- Piloter une équipe de 5 techniciens
- Effectuer le suivi de l'activité et faire des rapports hebdomadaire aux clients
Liste non exhaustive
Environnement:
- Support sur Poste de travail en W10, Office 365, applicatif métier
- Téléphonie mobile Android et IOS
- Téléphonie fixe
- Gestion des consommables sur les copieurs et traceurs
- Gestion de l'Active Directory. (création de compte / Attribution de droits )
- Masterisation et renouvellement de postes de travail
- Personnalisation de postes
Les qualités pour réussir à ce poste:
- Lead
- Gestion des urgences et des priorités
- Dynamisme/ Energie
- Rigueur et organisation
- Esprit d'initiative
- Esprit d'équipe
- Sens de l'écoute et de la communication
Merci de prendre en compte les contraintes liées à ce poste, à savoir : le client étant dans le secteur des médias, le service doit être assuré du lundi au dimanche, férié compris. La fermeture du service support est actée à 1h00 du matin. Vous serez amener à gérer les astreintes sur cette amplitude.
Aussi, un roulement de planning est prévu (3 mois à l'avance) sur l'ensemble de l'équipe (5 techniciens).
Vous serez en charge de l'élaboration de ce planning, mais également de la partie administrative liée à l'équipe (demande de congés payés...).
Type d'emploi : Temps plein, CDI
Salaire : -téléphone masqué-€ à -téléphone masqué-€ par an
Avantages:
Participation au Transport
Titre-restaurant
Mise à disposition de véhicule électrique pour le soir
Programmation:
Périodes de travail de 8 heures
