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Team Leader

Il y a 3 mois


BoulogneBillancourt, Île-de-France Infodis IT Temps plein
En tant que** Team Leader, **vos **missions **seront:

- Superviser une équipe de 10 personnes, assigner des tâches et veiller à la qualité du travail accompli
- Gérer les escalades utilisateurs et les conflits associés (utilisateurs complexes )
- Evaluer et développer la performance des collaborateurs de son équipe (montée en compétence)
- Mettre en place un processus d'assistance de qualité Gérer divers projets

**Compétences Techniques** principales:

- Systèmes d'exploitation Windows et Mac OS
- Outils de bureautique Microsoft Office et les suites bureautiques libres
- Outils de gestion de tickets et de monitoring (Active Directory, Easyvista, ServiceNow, Exchange...)
- Outils de gestion des sauvegardes et des restaurations
- Outils de prise en main à distance et de télémaintenance (Teamviewer, SCCM, BMC...)
- Réseaux informatiques, les protocoles TCP/IP et les services associés tels que DNS, DHCP, Active Directory

**Profil recherché**
- Vous possédez une expérience d'au minimum 3 ans sur un poste similaire
- Votre sens du service et de l'écoute, vos qualités relationnelles associées à vos aptitudes à vous adapter rapidement à des cadres dirigeants vous permettront d'évoluer sur le compte client.
- Savoir faire preuve de pédagogie, de patience, de disponibilité et d'efficacité dans la résolution des demandes face à des interlocuteurs très exigeants est un facteur clé de réussite.
- Anglais : niveau avancé

**Détail du poste**:

- **Type de contrat**: CDI, 39h
- **Localisation**: Basé sur Boulogne Billancourt (92)
- **Déplacements à prévoir**: Non
- **Télétravail**: Oui (en fonction du profil et de l'autonomie sur le poste)
- **Salaire**: 40k-55K€, selon profil et expériences

Dans la continuité de sa politique RH en faveur de l'égalité professionnelle, la politique d'embauche de la société Infodis vise à améliorer la représentation des personnes en situation de handicap sur l'ensemble des offres proposées.
- Pourquoi nous rejoindre (nos avantages) ?_
- Prime de Participation
- Carte Ticket Restaurant Swile (8,40 Euros par jour travaillés pris en charge à 70%)
- Participation aux transports (50%)
- Prime de vacances
- Mutuelle
- Comité d'entreprise
- Prime de cooptation
- Notre process de recrutement_:

- Entretien téléphonique avec un recruteur de l'équipe
- Entretien (par visio en général) avec un référent technique pour explication du contexte et périmètre de la mission + vérifier l'adéquation technique
- Entretien client (si besoin)
- Embauche et Intégration du collaborateur