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Customer Success Manager
Il y a 3 mois
**Localisation: Paris ou Marseille**
**Votre rôle**
En étroite collaboration avec nos experts Customer Success Managers tes missions seront les suivantes:
- Gestion d'un portefeuille clients, en développant une compréhension profonde de leurs besoins
- Réalisation des rapports pour les clients dédiés à votre périmètre
- Organisation et suivi des comités de pilotage Préparation des communications à destination des clients
- Propositions des solutions pour favoriser une expérience client exceptionnelle
- Communication avec les équipes Opérations, les équipes transverses au niveau international et local, pour assurer un service Customer Success fluide, conformément aux conditions contractuelles
- Accompagnement des clients dans la configuration et l'utilisation de nos solutions, assurant leur succès et satisfaction
**Votre profil**
- Excellentes compétences en communication et en relation client
- Bonne capacité à résoudre les problèmes
- Rigueur et organisation à toute épreuve
- 2 ans d'expérience dans un poste similaire, de préférence dans le secteur technologique, télécommunication ou Data centers
- Expérience en gestion de contrats et de SLA, CSI et gestion de processus
- Très bon niveau d'anglais (C1)
**Qui sommes nous**
Digital Realty facilite la convergence des entreprises et des données en offrant une gamme complète de solutions de datacenter, de colocation et d'interconnexion. Grâce à PlatformDIGITAL, notre plateforme mondiale de datacenter, nous mettons à la disposition de nos clients un environnement sécurisé pour leurs données. De plus, nous utilisons une méthodologie éprouvée en architecture de centre de données, appelée PDx, pour stimuler l'innovation et relever avec succès les défis liés à la sensibilité des données. Avec une présence mondiale couvrant plus de 300 installations réparties dans plus de 50 métropoles, réparties dans 28 pays sur 6 continents, Digital Realty offre à ses clients un accès aux communautés de données qui comptent le plus pour eux.
**Ce que nous pouvons vous offrir**
Notre secteur d'activité vit une croissance très importante et offre l'opportunité de faire partie d'une équipe engagée et passionnée qui travaille ensemble pour comprendre et répondre aux besoins changeants de nos clients mondiaux.
Rejoignez-nous et faites partie d'un environnement inclusif où vous pouvez être vous-même au travail. En tant que membre de notre équipe, vous travaillerez avec des personnes de différents domaines d'activité, remettrez en question la manière dont nous faisons les choses et mettrez vos idées en action. Nous vous offrirons également de nombreuses opportunités de développement pour que vous puissiez bâtir une carrière enrichissante et pleine de succès.
**Notre philosophie de rémunération**
Digital Realty offre à ses employés un package de rémunération compétitif, d'excellents avantages et un environnement basé sur la reconnaissance et récompense de vos contributions. Au cœur de notre philosophie de rémunération, nous récompensons nos employés pour la réalisation des objectifs alignés sur les valeurs de l'entreprise.
C'est le moment idéal pour rejoindre notre entreprise, alors postulez dès maintenant et laissez votre empreinte sur notre avenir.
