Infrastructure Support Operations Manager
il y a 2 semaines
Do you have 5+ years of experience in ICT domains as team lead infra or a comparable role? We are looking for an EU national to join our team in Strasbourg.
Requirements:
- 5+ years of professional experience in ICT domains as team lead infra or a comparable role,
- Affinity with / technical understanding of IT concepts for the domains listed below:
- Storage (HPE 3PAR, HPE Primera, HPE StoreOnce (backup), Veeam, Ceph),
- Virtualization (VMware),
- Operating Systems (RHEL, MS Windows),
- Physical Infrastructure (HPE iLO, rack management systems),
- Networking (Cisco ACI, switching, routing, firewalling, load balancing).
- Working experience with: JIRA, Ticketing tools (e.g. HPE SM9).
- Attention to detail, analytical mindset, and demonstrated ability to work in complex environments,
- Good writing skills.
- Working experience with EU client or other public institution is an added value.
- Experience with: Infrastructure Architects Team, Infrastructure Support Team,Project Managers
- Language(s): English (fluent)
Job description:
- Manages the team,
- Creates and maintains the shift planning and aligns it with the team members,
- Oversees incident management and problem solving,
- Aligns with other teams and stakeholders, e.g. with project managers for resource allocation,
- Acts as escalation point for the infra team,
- Arranges site access for interventions in DCs of member states.
- Managing the organization and operations of the infra team,
- Reporting on activities and performance of the infra team to the LIA Service Desk Manager,
- Organizing training and knowledge transfer sessions with the infra team members,
- Managing the staffing of the infra team according to utilization and capacity models,
- Developing and maintaining the schedules and rosters for the infra team,
- Maintaining the internal procedures and work instructions of the infra team
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