Information Technology Support Engineer

il y a 4 semaines


Puteaux, Nanterre, France AVASO Technology Solutions Temps plein

Responsibilities


  • Provide technical support as point of contact for IT for the site.
  • End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required.
  • New users onboarding preparing IT assets and tools.
  • Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
  • Executive / VIP support.
  • Executes service delivery (e.g., IMAC, break fix, desk side support)
  • Coordinates with Client end user on expectations and availability to conduct managed Client Services.
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments and repair on Client as-sets in campus/remote locations.
  • Identifies potential issues that could adversely impact end user experience and follows through on action steps.
  • IP phone, Video conference support, Level 1 Multifunction Printers support.
  • Serves as an entry point to develop both technical and Client skills to grow into broader and more challenging field services roles.
  • Basic installation and maintenance of technical products
  • Handing tickets on ServiceNow or similar ticketing system.
  • Work is regularly reviewed by a more senior level technical specialist.
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals.
  • Installs, maintains, and optimizes desk-top /notebook configurations.
  • Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
  • Troubleshooting MS Windows 10.
  • Troubleshooting MS Office 365 issues for end-users.
  • Performs maintenance and repair services.
  • Advises Client on preventive maintenance and configurations which may impact product performance & Instructs Clients in the operation and maintenance of the system.



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