Technical Escalations Engineer 2

Il y a 2 mois

Paris, Ile-de-France Datadog Temps plein
Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. As part of the Technical Escalations Engineering team, you will be at the crossroads between Solutions, Engineering, Product, and our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

You Will:
  • Develop technical knowledge in a specific product area
  • For your product area, investigate customer escalations, lead technical calls with clients, and handle high priority issues
  • Build out documentation and knowledge base articles for a variety of technologies in your product area
  • Run office hours and lead learning sessions for the Support team
  • Prepare the worldwide Support team for new products and features, ensuring the technical proficiency of the team
  • Partner with Engineering and Product to identify areas of improvement to better serve our customers
  • Work from a Datadog office 3 - 5 days per week

You Are:
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A tinkerer with previous technical experience and a basic knowledge of Linux
  • A master at one thing: tell us all about it
  • Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues
  • Able to pick up new skills quickly and come up with creative solutions to complex problems

Bonus Points:
  • CS or Engineering majors
  • Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
  • Experience using Zendesk, Jira, Confluence, or similar software
  • An understanding of the concept of code profiling and how it works for at least one programming language.
  • Comfortable reading at least one programming language.
  • Familiar with the Datadog APM, mainly the tracer and how it works with the Trace Agent and our backend.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:
  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.

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