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Senior Manager, Digital Experience
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Company Description
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Representing the pinnacle of ultra-luxury hospitality within Accor Group, Raffles is currently going through exciting phases of rebirth and expansion.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.
Raffles is progressively shaping the future of luxury hospitality, focusing on employee journey and growth.
Job Description
Reporting to the Global Director Digital Experience & Performance, the Senior Manager will drive the E-Commerce business by managing product, content, and performance across multiple projects on Raffles.com and other direct channels. This role is critical for creating, maintaining, and enhancing brand assets related to Raffles, aiming to maximize click-through rates and conversions.
- Develop projects to boost revenue generation on key direct channels for the brand (RA.com, ALL.com, APP and hotel micro-websites)
- Responsible for defining, documenting, prioritizing, and communicating requirements throughout all stages of the product lifecycle
- Ensure that products meet and exceed the Highest Standards
- Establish KPIs and metrics to measure the success of digital initiatives
Qualifications
- 6+ years of Diverse experience in a Digital & E-commerce department
- High performance and success in previous roles
- Project background with Product culture
- Strong understanding of digital technologies, platforms, tools, including web analytics, CMS systems
Additional Information
Visa Requirements : Must Legally be authorized to work in Paris
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow''s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Role: Senior Manager, Digital Experience & Performance for Raffles Hotels & Resorts
Job Type: Permanent , Full Time
Location: Paris,
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